Contact Center Business Analyst
Wells Fargo
Business Analyst, Customer & Partner
Armis
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $110,000 - $125,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Cyber SecuritySFDCSQL
About the role
- Act as the point of contact for all Customer and Partner analytics needs.
- Own and manage metrics, monitoring, forecasting, and reporting.
- Drive the analytics discussion internally with departments leadership and operations.
- Respond to and deliver ad hoc reporting requests.
- Responsible for collaborating with leaders to gather all necessary data for quarterly business reviews, business plans, and other strategic data initiatives.
- Present and explain changes in key performance indicators to key stakeholders, and provide actionable recommendations.
- Conduct deep dives into drivers of performance (renewal rates, churn, partner performance across sales cycle, etc.).
- Create, support, and maintain data models, reports, and dashboards (BI solution), by working closely with Operations and Data Engineers.
- Collaborate with cross-functional teams including Business Applications, Operations, Sales, etc.
Requirements
- 3+ Years of data analytics
- 3+ Years of working within Revenue Ops or Business Ops (advantage CS Ops/Partner)
- Excellent knowledge of Enterprise Software business metrics and KPIs (e.g. ARR, Deal Registration, Partner Program Performance, NRR/GRR, Conversion rates, Renewal Rates, Win/Loss, Churn, etc.)
- Good knowledge of Excel & SQL
- Experience with SFDC, Gainsight and other business applications
- Experience in BI solutions (advantage - DOMO)
- Experience in Snowflake - advantage
- Experience with DBT - advantage
- Experience in the Cyber Security domain - advantage
Benefits
- Comprehensive health benefits
- Discretionary time off
- Paid holidays including monthly me days
- Inclusive and diverse workplace
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analyticsExcelSQLbusiness metricsKPIBI solutionsDOMOSnowflakeDBT
Soft skills
communicationcollaborationpresentationanalytical thinking
