Business Analyst

• Act as the point of contact for all Customer and Partner analytics needs.
• Own and manage metrics, monitoring, forecasting, and reporting.
• Drive the analytics discussion internally with departments leadership and operations.
• Respond to and deliver ad hoc reporting requests.
• Responsible for collaborating with leaders to gather all necessary data for quarterly business reviews, business plans, and other strategic data initiatives.
• Present and explain changes in key performance indicators to key stakeholders, and provide actionable recommendations.
• Conduct deep dives into drivers of performance (renewal rates, churn, partner performance across sales cycle, etc.).
• Create, support, and maintain data models, reports, and dashboards (BI solution), by working closely with Operations and Data Engineers.
• Collaborate with cross-functional teams including Business Applications, Operations, Sales, etc.

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