IT Support Technician

Armanino

IT Support Technician providing technical assistance and support for hardware and software issues for both in-person and remote users. Managing system integrity and ensuring excellent customer service while resolving technical problems.

Posted 6/18/2026full-timeDuluth • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

JamfServiceNow

About the role

Key responsibilities & impact

Respond to technical requests in person or electronically
Diagnose and resolve issues related to hardware and software
Install, configure, and troubleshoot Windows 11 laptops, network issues, mobile devices, and applications
Maintains passwords, data integrity, and ensure file security within the desktop environment
Advise user on appropriate action
Follow standard service desk procedures
Maintain strong documentation
Redirect problems to appropriate resource
Identify and escalate situations requiring urgent attention
Track and route incidents, problems, and requests and document resolutions
Research questions using available information resources
Stay current with system information, changes and updates
Maintain conference room equipment
Manage onsite inventory
Maintain high level of customer service and communications in person and remote

Requirements

What you’ll need

Associate degree with a major in Computer Science or MIS, or equivalent work experience
Minimum of 2+ years of experience in an IT Service Desk or Desktop Support role in a medium to large sized company
Working knowledge of fundamental operations of relevant software, hardware and other equipment
Setting up and supporting remote users
Customer service practices and oriented approach
Diagnose issues, conduct root-cause analysis, and perform post-mortem evaluations
MCP or A+ certification (preferred)
Experience working tickets in ServiceNow (preferred)
Familiarity with tax applications such as CCH Axcess, Caseware, and SurePrep (preferred)
Experience Supporting MacBooks and Jamf (preferred)
Willingness to travel/cover multiple offices

Benefits

Comp & perks

Medical, dental, vision
Generous PTO plan and paid sick time
Flexible work arrangements
401K with Profit Sharing
Wellness program
Generous parental leave
11 paid holidays

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Windows 11hardware troubleshootingsoftware troubleshootingroot-cause analysispost-mortem evaluationsremote user supportticket managementMacBook supportJamfdata integrity

Soft Skills

customer servicecommunicationdocumentationproblem-solvingadvisingescalationorganizationattention to detailteam collaborationtime management

Certifications

MCPA+ certification