Senior Customer Engineer, Federal

Armada

Senior Customer Engineer at Armada bridging technical expertise and sales in a remote capacity. Responsible for technical demonstrations and collaboration with sales teams.

Posted 5/19/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $188,000 - $235,000 per yearWebsite

Tech Stack

Tools & technologies

CloudFirewalls

About the role

Key responsibilities & impact

Bring a high-ownership, self-starting mindset with a willingness to fill gaps, solve problems, and support the team. Thrive in ambiguity, step up without waiting for direction, and contribute beyond your role to drive shared success.
Provide expert technical guidance to customers and sales peers regarding Armada’s products and services. Understand client challenges and propose the appropriate solutions to meet their needs.
Lead technical demonstrations, proof-of-concepts, and workshops to showcase features, functionalities, and benefits of the company’s offerings. Tailor demonstrations and execute workshops to address specific client challenges.
Collaborate cross-functionally to support sales, including customer engagements, technical scoping, and proposal development. Influence and align internal teams to drive solution strategy, resource prioritization, and successful business outcomes.
Cultivate strong relationships with key client stakeholders, including technical decision makers and influencers. Serve as a trusted advisor through thought leadership, understanding their challenges, and providing tailored solutions based on technical business needs.
Stay ahead of industry trends, competitive developments, and emerging technologies. Leverage market awareness to identify opportunities for product innovation and differentiation.
Enhance field team understanding of technical concepts, product features, and selling strategies. Provide ongoing support and enablement resources to empower sales representatives in their client interactions.

Requirements

What you’ll need

U.S. citizenship and eligibility for a Secret or higher security clearance.
Bachelor’s degree in Computer Science, Engineering, or related field; advanced degree is a plus.
5+ years proven experience in a pre-sales, sales engineering, or solution architecture role supporting technical products.
Conceptual understanding of networking and connectivity fundamentals, including IP addressing, firewalls, SD-WAN, and satellite or cellular-based communication systems (e.g., Starlink, LTE/5G).
Familiarity with cloud platforms, virtualization or containerization technologies, and modern enterprise infrastructure.
Proficiency in at least one core technical domain such as AI/ML infrastructure, connected devices, or data center systems.
Working knowledge of cloud platforms, modern networking concepts, and containerization or virtualization technologies.
Excellent communication and presentation skills, with the ability to engage and influence both technical and non-technical audiences.
Strong problem-solving mindset with the ability to navigate ambiguity and drive clarity.
Self-starter who thrives in dynamic environments and effectively manages multiple priorities.
Must be willing and able to travel, including potential international travel, as business needs dictate.

Benefits

Comp & perks

Medical, dental, and vision (subsidized cost)
Health savings accounts (HSA), flexible spending accounts (FSA), and dependent care FSAs (DCFSA)
Retirement plan options, including 401(k) and Roth 401(k)
Unlimited paid time off (PTO)
14 paid company holidays per year

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

pre-salessales engineeringsolution architectureIP addressingfirewallsSD-WANsatellite communication systemscellular communication systemscloud platformsAI/ML infrastructure

Soft Skills

communication skillspresentation skillsproblem-solving mindsetself-starterability to navigate ambiguityrelationship buildinginfluencing skillscollaborationadaptabilitytime management

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in EngineeringSecret security clearance