Customer Success Manager

• Conduct briefings with the Marketing team to align campaign strategy
• Conduct debriefings to present results to internal clients and management, and identify optimizations for future initiatives
• Plan, create, and optimize multichannel communication cadences focused on the entire customer lifecycle
• Develop, maintain, and refine strategic segmentations for campaigns and automations
• Lead the setup, execution, and delivery of email marketing and WhatsApp campaigns
• Create, monitor, and optimize automations and flows in the CRM (sales pipelines, tickets, and nurture journeys)
• Perform growth-oriented business analyses to identify opportunities to increase revenue, retention, LTV, and conversion
• Prepare reports and dashboards, compile results, and present strategic insights to internal teams
• Act as a support contact for users of the CRM platform
• Ensure data and user governance, maintaining information integrity, compliance, and CRM best practices

Senior CRM Analyst

Junior Customer Success Analyst, Temporary

Mid-level Customer Success Consultant – B2B Implementation

Analista CRM Pleno