Arkos Health

Manager

• Work directly as a member of the Arkos Health Interdisciplinary Team
• Implement and participate in the patient’s plan of care; update and revise as needed
• Assist in coordination of comprehensive care; including obtaining referrals to other interdisciplinary services (Home Health, Palliative Care, Social Services) to help prevent further need for acute care utilization
• Maintain case load based on the needs of the client and/or contractual obligation
• Conduct face to face visits at a minimum of every 2 weeks for assigned patients enrolled in Intensive Case Management. May conduct increased face to face or telephonic visits based on the needs of the patient and or contractual obligation
• Complete Clinical and Social Assessments (CSA) to develop care plan upon initial start of care visit with patient
• Provide communication with patient’s providers and medical specialists regarding patient status and any changes in condition
• Engage with Arkos Health leadership and contracted providers to resolve changes in patient status, complaints, or complications though participation in weekly ICT meetings
• Complete medical reconciliation for all transitional care patients within 30 days of initiation of TCM contact

RN Care Manager

• Provide support and social services to health plan members and their families in accordance with an appropriate plan of care
• Provide in-home and telephonic assessment of needs
• Develop, monitor, and evaluate care plans and progress
• Facilitate interdisciplinary approaches to social needs
• Schedule and complete face to face visits with patients/families/caregivers
• Complete assessment for social service needs to address barriers to health care
• Assist and provide resources, information, and referrals to support the care plans
• Participate in interdisciplinary team (ICT) meeting to establish, review, and revise the patient care plan
• Maintain electronic medical records
• Support patient, family, and caregivers with cultural and spiritual sensitivity
• Provide holistic, family-centered care across treatment settings to improve the quality of life
• Provide supervision and guidance to the member support specialist team

Social Services Case Manager

• Provide support and social services to health plan members and their families in accordance with an appropriate plan of care
• Provides in-home and telephonic assessment of needs
• Continue to develop, monitor, and evaluate care plans and progress
• Facilitate interdisciplinary approaches to social needs
• Schedule and complete face to face visits with patients/families/caregivers
• Complete assessment for social service needs to address barriers to health care
• Assist and provide resources, information, and referrals to support the care plans
• Participate in interdisciplinary team (ICT) meetings to establish, review, and revise the patient care plan
• Maintain electronic medical records
• Support patient, family, and caregivers with cultural and spiritual sensitivity
• Provide holistic, family-centered care across treatment settings to improve the quality of life
• Provide supervision and guidance to the member support specialist team
• Travel to patients home in the valley up to 80% of the time

• Schedule and complete face to face visits with patients/families/caregivers
• Complete assessment for social service needs to address barriers to health care
• Assist and provide resources, information, and referrals to support the care plans
• Participate in interdisciplinary team (ICT) meeting to establish, review, and revise the patient care plan
• Maintain electronic medical records
• Support patient, family, and caregivers with cultural and spiritual sensitivity
• Provide holistic, family-centered care across treatment settings to improve the quality of life
• Provide supervision and guidance to the member support specialist team
• This person will travel to patients home in the valley up to 80% of the time

Operations

• Driving operational excellence in alignment with the market strategy
• Collaborating closely with leadership to align priorities, prepare actionable insights, and foster clarity across teams
• Ensuring development, production and inventory of locally relevant, up-to-date materials that effectively engage members and communities
• Monitoring of KPIs and leveraging data for continuous improvement and strategic planning
• Strengthening operational efficiency and support quality initiatives aligned with HEDIS, CMS, and NCQA standards
• Serving as a critical liaison across internal teams and external partners, ensuring smooth administrative operations and cohesive stakeholder communication

Operations Manager

• Provide support and social services to health plan members and their families in accordance with an appropriate plan of care
• Provide in-home and telephonic assessment of needs
• Develop, monitor, and evaluate care plans and progress
• Facilitate interdisciplinary approaches to social needs
• Schedule and complete face to face visits with patients/families/caregivers
• Complete assessment for social service needs to address barriers to health care
• Assist and provide resources, information, and referrals to support the care plans
• Participate in interdisciplinary team (ICT) meeting to establish, review, and revise the patient care plan
• Maintain electronic medical records
• Support patient, family, and caregivers with cultural and spiritual sensitivity
• Provide holistic, family-centered care across treatment settings to improve the quality of life
• Provide supervision and guidance to the member support specialist team
• This person will travel to patients home in the valley up to 80% of the time

• Work directly as a member of the Arkos Health Interdisciplinary Team
• Implement and participate in the patient’s plan of care; update and revise as needed
• Assist in coordination of comprehensive care; including obtaining referrals to other interdisciplinary services (Home Health, Palliative Care, Social Services) to help prevent further need for acute care utilization
• Maintain caseload based on the needs of the client and/or contractual obligation
• Conduct face to face visits at a minimum of every 2 weeks for assigned patients enrolled in Intensive Case Management. May conduct increased face to face or telephonic visits based on the needs of the patient and or contractual obligation
• Complete Clinical and Social Assessments (CSA) to develop care plan upon initial start of care visit with patient
• Provide communication with patient’s providers and medical specialists regarding patient status and any changes in condition
• Engage with Arkos Health leadership and contracted providers to resolve changes in patient status, complaints, or complications though participation in weekly ICT meetings
• Complete medical reconciliation for all transitional care patients within 30 days of initiation of TCM contact