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Services Manager
ArketaServices Manager supporting Arketa’s fitness and wellness platform Partners. Improving studio operations, retention, and growth through high-touch support and in-person Austin visits.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing Partner relationships and driving business outcomes through effective communication and operational support. Proficient in using industry-specific software and tools to enhance Partner engagement and retention.
Highest-signal resume keywords
Partner Relationship ManagementCustomer Support ExperienceOperational Issue ResolutionWellness Business ManagementProcess Improvement Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Performance ReviewOperational SupportProblem-Solving AbilityProactive OutreachSLA and CSAT Target Management
Soft Skills
Impeccable CommunicationTeam-Oriented ApproachOrganized and Self-SufficientStrong Judgment
Tools & Technologies
MBOArketaIntercomSlackNotionGoogle SuiteAI-Assisted Tools
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Wellness BusinessYogaPilatesBootcampCustomer SuccessAccount Management
About the role
Key responsibilities & impact- Own Partner relationships from first message through long-term loyalty, providing support via chat, email, and Zoom
- Resolve operational issues involving schedules, payments, migrations, and integrations
- Proactively manage a Partner portfolio by reviewing business performance and identifying growth opportunities
- Provide consultative guidance to help Partners improve business outcomes
- Act as a virtual studio manager and support Partners with studio operations when needed
- Visit Partner studios in person 2 to 3 days per week across the Austin metro
- Learn Arketa features and use AI-assisted internal tools while maintaining response accuracy and Arketa voice
- Advocate for Partner feedback with Product, Engineering, and CX leadership
- Drive Partner retention, studio business outcomes, and NPS
Requirements
What you’ll need- Experience teaching, running, or managing a wellness business such as yoga, pilates, or bootcamp
- Experience using industry software such as MBO, Arketa, or an equivalent
- Impeccable written and verbal communication across chat, email, and face-to-face interactions
- Ability to balance reactive support, proactive outreach, scheduled calls, and in-person visits
- Ability to prioritize multiple high-priority resolutions
- Strong judgment and problem-solving ability
- Process improvement mindset
- Team-oriented approach
- Organized, self-sufficient, and proactive
- Preferred: 1 to 2 years of experience in Customer Support, Customer Success, account management, or customer-facing operations
- Preferred: Experience in a high-volume environment with SLA and CSAT targets
- Preferred: Experience with Intercom, Slack, Notion, and Google Suite, or ability to learn new tools quickly
- Preferred: Comfort using AI-assisted tools
- Preferred: Four-year post-secondary education / Bachelor's degree
- Authorization to work in the United States
Benefits
Comp & perks- Stock Options
- Comprehensive Medical, Vision and Dental Insurance
- Unlimited PTO
- Wellness Reimbursement
- Ownership and Opportunity for Advancement
- Competitive Salary