Director, Customer Outcomes

Arkestro

Director of Customer Outcomes managing key enterprise accounts and fostering strategic C-suite relationships at Arkestro. Leading customer success initiatives and driving tangible business outcomes by applying predictive intelligence in procurement.

Posted 7/9/2026full-timeRemote • 🇺🇸 United StatesLead💰 $150,000 - $180,000 per yearWebsite

About the role

Key responsibilities & impact

Build and maintain trusted, senior-level relationships with key stakeholders across procurement, supply chain, finance, and the C-suite at strategic accounts.
Define, track, and communicate success metrics aligned to each customer's business goals; demonstrate clear ROI from Arkestro's predictive procurement platform.
Develop and execute proactive engagement plans including QBRs, executive briefings, workshops, and roadmap sessions that deepen adoption and drive long-term retention.
Engage as a trusted CO presence during the late sales cycle, partnering with Account Executives to build early relationships with prospective customers prior to close.
Lead a structured onboarding handoff and orchestrate the right internal and external resources to ensure customers achieve time-to-value quickly and confidently.
Partner with Sales to identify upsell and cross-sell opportunities; lead commercial conversations tied to demonstrated outcomes.
Proactively identify at-risk accounts, develop remediation plans, and coordinate internal stakeholders to resolve issues swiftly.
Build a pipeline of referenceable customers, case studies, and advocates to support marketing, product feedback loops, and new business efforts.
Act as the voice of the customer internally, influencing product roadmap prioritization, implementation best practices, and customer-facing resources.
Contribute to building scalable playbooks, processes, and tooling for the broader CS organization.

Requirements

What you’ll need

10+ years in Customer Success, Account Management, or Strategic Consulting (preferably with experience in a B2B SaaS environment or consulting)
Demonstrated track record managing enterprise accounts ($500K+ ARR) with measurable expansion outcomes
Strong executive presence and presentation skills; comfortable engaging with C-suite leaders (CIO, CMO, CFO, board-level)
Ability to influence key partners and lead complex discussions throughout the customer lifecycle
Strong commercial acumen; experience owning or co-owning renewal and upsell motions
Exceptional communication, executive presence, and storytelling skills
Data-driven approach to managing a portfolio and demonstrating ROI
Self-starter who thrives in a fast-paced environment and can initiate and lead programs independently
Collaborative mentality, especially with Sales, Solutions Consulting, Professional Services, and other key partners
Extensive experience in digital transformation, value consulting, or complex technology delivery programs
Passion for technology strategy, with the ability to articulate the path to business value through technology.

Benefits

Comp & perks

Competitive salary and startup equity
Medical, Dental, Vision insurance premiums covered up to 100% (employee only)
401K discretionary employer matching
Unlimited PTO
A remote-first team with regular opportunities to get together in person for team building, design sprints, and customer visits
Annual budget of $1,000 for learning and professional development
Diverse, inclusive, highly collaborative, and vibrant culture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

B2B SaaS ExperienceAccount ManagementRenewal and Upsell StrategiesSuccess Metrics TrackingROI Demonstration

Soft Skills

Exceptional CommunicationStorytelling SkillsCollaborative MentalitySelf-StarterInfluencing Skills