Account Manager

Arkema

Account Manager driving revenue growth and customer satisfaction in North America for Packaging Adhesives. Building relationships and supporting complex customer accounts with value-driven solutions.

Posted 6/8/2026full-time🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Manage and develop a portfolio of strategic accounts with accountability for revenue growth, retention, and customer satisfaction
Build and maintain strong relationships with key stakeholders across customer organizations (procurement, operations, engineering, leadership)
Develop and execute account plans that identify opportunities to expand share of wallet and deepen customer engagement
Drive organic growth within existing accounts through upselling, cross-selling, and introduction of new solutions
Conduct regular customer meetings, including quarterly business reviews, to communicate value, performance, and future opportunities
Understand customer strategies, challenges, and operational needs to align solutions accordingly
Proactively identify opportunities to improve customer performance, efficiency, and sustainability outcomes
Ensure a high level of responsiveness to customer needs, issues, and escalations
Provide consultative support by recommending adhesive solutions aligned with customer applications and processes
Collaborate closely with Technical Service and R&D teams to optimize product performance, support line trials and product qualifications, troubleshoot and resolve technical challenges, and support continuous improvement initiatives to enhance customer operations and product effectiveness
Partner cross-functionally with Sales, Technical, Supply Chain, and Product Management teams to deliver a seamless customer experience
Share voice-of-customer (VOC) insights to support innovation and product development
Contribute to pricing, contract management, and long-term agreement strategies aligned to mutual value creation
Develop and maintain accurate account forecasts and growth plans
Track and report on key performance metrics including: Account revenue growth, Retention rates, Customer satisfaction
Maintain up-to-date customer activity, opportunities, and account plans in CRM (e.g., Salesforce)

Requirements

What you’ll need

Bachelor's degree in Business, Engineering, Chemistry, or a related field required (advanced degree preferred)
8–15 years of experience in B2B sales or account management, preferably in: Industrial adhesives, Packaging materials, Technical or manufacturing environments
Proven track record of managing and growing existing customer accounts
Strong relationship management and stakeholder engagement skills across multiple levels of an organization
Experience supporting complex, multi-site or national accounts
Technical aptitude with the ability to translate customer needs into practical solutions
Knowledge of packaging processes and adhesive applications (hot melt, end-of-line systems) is a strong advantage
Excellent communication, negotiation, and organizational skills
Self-motivated, collaborative, and customer-centric mindset
Proficiency with CRM tools (Salesforce or equivalent).

Benefits

Comp & perks

Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

B2B salesaccount managementcustomer engagementupsellingcross-sellingadhesive solutionspackaging processeshot melt applicationsaccount forecastingkey performance metrics

Soft Skills

relationship managementstakeholder engagementcommunicationnegotiationorganizational skillsself-motivatedcollaborativecustomer-centric mindset