Customer Account Representative
Arkema
full-time
Posted on:
Location Type: Office
Location: Radnor • Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Manage a portfolio of customers across one or multiple markets
- Process approximately 2,000+ orders annually
- Execute quote-to-cash responsibilities including order entry, customer master settings, and automated outputs.
- Monitor orders for on-time delivery and manage backorders.
- Collaborate with plants and terminals to resolve supply chain challenges.
- Resolve crisis situations
- Enter and close complaints in BU systems
Requirements
- 1-3 years of experience with bachelor’s degree or, 4+ years of relevant customer service experience without bachelor’s degree
- Bachelor’s Degree with Emphasis in Business, Supply Chain or equivalent relevant customer service experience.
- Possesses working knowledge of SAP/ERP master data
- Customer Confidence & Relationship Management
- Communication Skills
- Technical Knowledge
- Decision-Making & Problem-Solving
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order entrycustomer master settingsautomated outputssupply chain managementSAPERPdata managementorder processingbackorder managementcomplaint resolution
Soft skills
customer confidencerelationship managementcommunication skillsdecision-makingproblem-solvingcollaborationcrisis managementorganizational skillstime managementadaptability