Arkatechture

Customer Success Manager

Arkatechture

full-time

Posted on:

Location Type: Remote

Location: Remote • Maine • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $70,000 - $90,000 per year

Job Level

Mid-LevelSenior

Tech Stack

Tableau

About the role

  • Drive Customer Success outcomes by owning, managing and growing our Arkalytics accounts
  • Develop executive-level understanding of accounts through quarterly business reviews
  • Expand our revenue in accounts through management of renewals and up-sell opportunities
  • Maintain high customer renewal rates
  • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
  • Work closely and cross-functionally to develop programs and solutions that establish, expand, and deepen customer relationships
  • Remediate any customer issues immediately, escalate on time to the Head of Support Services, CTO, or CRO as required
  • Understand the ongoing and future project needs of the customer by discussing strategic initiatives as well as having a firm grasp on all tickets in their queue
  • Monitor the Community Forum for any constructive feedback and takeaways
  • Establish customer service best practices and processes
  • Additional responsibilities as assigned

Requirements

  • Bachelor's Degree in a relevant field or 4-6 years of experience in a similar role
  • Experience within Customer Success, Services, or a similar role
  • Strong focus on learning and understanding the goals and strategies of customers
  • Entrepreneurial, self-sufficient, and self-driven
  • Comfort making decisions under uncertainty
  • Strong empathy for customers and passion to achieve revenue expansion and growth
  • Analytical and process-oriented mindset
  • Enthusiastic, learner, mentor and driven with a positive attitude
  • Excellent communication and presentation skills – and a commitment to maintain good internal and external relationships
  • Passionate about building a business that transforms Credit Union analytics
  • Excellent communication and interpersonal skills, both written and oral
  • Critical thinking and problem solving skills
  • Ability to multitask, organize, and prioritize work and conflicting priorities
  • Experience working with visualization tools such as Tableau or PowerBI
  • Preferred Experience
  • Experience with Jira/Confluence (experience with Jira Service Desk is a plus)
  • Experience working with financial institutions such as Credit unions, Banks
Benefits
  • A flexible remote work policy with optional access to our Portland, Maine office
  • A 4-day workweek after 3 years of service
  • Generous paid time off, including 11 holidays
  • Medical, disability, life insurance, and optional dental/vision
  • 401(k) retirement plan with company match
  • Training & certification reimbursement
  • Milestone recognition programs, annual PTO increases, and more

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Customer SuccessRevenue expansionAnalytical mindsetProcess-oriented mindsetCritical thinkingProblem solvingMultitaskingOrganizational skillsPresentation skillsUnderstanding of strategic initiatives
Soft skills
EmpathySelf-drivenEntrepreneurialPositive attitudeExcellent communicationInterpersonal skillsLearning mindsetMentorshipDecision making under uncertaintyAbility to prioritize
Certifications
Bachelor's Degree