IT Support

• Troubleshoot and resolve issues which may require admin privileges and knowledge
• Basic operational administration (setting up of permissions, folders, RBAC, policies etc) of all assigned Arkalytics systems (internal and client facing)
• Contribute to best practices that can be followed by the Support Services team
• Manage and contribute to Admin documentation for the Support Services team
• User provisioning (offboarding, onboarding, role changes) following Arkalytics policies
• Part of Information security team responsible for Arkalytics platform security
• Ensure security controls are in place at all times
• Performance tuning of systems
• Additional responsibilities as assigned

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