Customer Experience Representative

Arkansas Trailer Mfg. Co., Inc.

Customer Experience Representative providing remote support to customers of Arkansas Trailer. Handling inquiries, order-related questions, and service requests in a remote capacity.

Posted 4/25/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Respond to customer inquiries via phone, email, and chat
Assist with order updates, service questions, and support requests
Document customer interactions in internal systems
Resolve routine issues and escalate complex concerns as needed
Support order tracking and customer follow-up communication
Maintain accurate customer account records
Coordinate with internal departments to support resolutions
Provide high-quality customer service in a remote environment

Requirements

What you’ll need

High school diploma required
1+ year customer service or support experience preferred
Strong written and verbal communication skills
Basic computer and CRM proficiency
Strong organization and multitasking skills
Ability to work independently and manage priorities

Benefits

Comp & perks

Medical, dental, and vision coverage
Paid time off and holidays
401(k) with company match
Remote work flexibility
Paid training
Employee discounts

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicesupport experienceCRM proficiencyorder tracking

Soft Skills

written communicationverbal communicationorganizationmultitaskingindependencepriority management

Certifications

high school diploma