Call Center Representative
Arkansas Trailer Mfg. Co., Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Answer inbound calls and assist with customer questions and requests
- Provide order status, shipping updates, and basic product/parts guidance
- Create and update cases/tickets and document all call notes accurately
- Verify customer information and update contact details when needed
- Escalate complex concerns to the appropriate department
- Follow call scripts, service standards, and compliance guidelines
- Meet quality and productivity expectations (accuracy, professionalism, timeliness)
- Coordinate with operations/shipping for resolution and follow-up
Requirements
- High school diploma or equivalent
- 1+ year call center/customer support experience preferred
- Comfortable using ticketing/CRM tools and navigating multiple systems
- Reliable internet connection and a quiet workspace
Benefits
- Paid training
- PTO and holiday pay
- Health/dental/vision options
- 401(k) options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicecommunicationproblem-solvingattention to detailprofessionalismtimeliness
Certifications
high school diploma