User Support Analyst

Arkansas.gov

User Support Analyst providing technical assistance and resolving IT issues for the Arkansas Department of Health. Collaborating with teams and delivering excellent customer service in technology support.

Posted 4/24/2026full-timeLittle Rock • 🇺🇸 United StatesJunior💰 $54,924 - $89,613 per yearWebsite

About the role

Key responsibilities & impact

The User Support Analyst provides technical assistance to users by identifying, troubleshooting, and resolving software, hardware, and network issues.
Respond to user inquiries related to technical issues with hardware, software, and networks.
Troubleshoot and resolve issues, escalating them to higher levels of support when necessary.
Document and track issues using helpdesk software, ensuring proper case resolution and user feedback.
Provide training and support to end users on basic software and hardware usage.
Collaborate with other IT staff to identify and resolve recurring technical problems.
Assist in system testing and the installation of new hardware/software.
Stay up to date on new technology and best practices in user support.

Requirements

What you’ll need

High school diploma or equivalent; associate’s degree in information technology or related field preferred.
One year of experience in a technical support role, including hands-on troubleshooting and customer interaction.
In-State travel required.
A valid driver’s license is required.
Experience with Windows Operating Systems preferred.
Experience with Microsoft Office 365, Word, PowerPoint, Excel, and Outlook preferred.
Six (6) to twelve (12) months of experience with Troubleshooting PC Hardware and Software in a LAN environment preferred.
Experience with imaging-configuring computers preferred.
Experience with remote Desktop, Imaging Desktops, and VPN preferred.
Experience in loading Microsoft Software and third-party software on a PC preferred.
A+ training preferred.
Strong communication skills preferred.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Arkansas.gov Website LinkedIn All Job Openings 11 - 50 employees Founded 1995 📚 Education 🏛️ Government 👥 HR Tech Education
Government
HR Tech Arkansas. gov is the official state government website for Arkansas, providing a wide range of workforce development services through Arkansas Workforce Connections. The platform supports job seekers, employers, and various community programs, offering resources for unemployment claims, vocational rehabilitation, adult education, and workforce training, aiming to enhance the job readiness and employment opportunities for Arkansans. User Support Analyst 🔥 16 minutes ago 🏢 Little Rock – Onsite 💵 $54.9k - $89.6k / year ⏰ Full Time 🟢 Junior 📞 Support Engineer 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
The User Support Analyst provides technical assistance to users by identifying, troubleshooting, and resolving software, hardware, and network issues.
Respond to user inquiries related to technical issues with hardware, software, and networks.
Troubleshoot and resolve issues, escalating them to higher levels of support when necessary.
Document and track issues using helpdesk software, ensuring proper case resolution and user feedback.
Provide training and support to end users on basic software and hardware usage.
Collaborate with other IT staff to identify and resolve recurring technical problems.
Assist in system testing and the installation of new hardware/software.
Stay up to date on new technology and best practices in user support. 🎯 Requirements
High school diploma or equivalent; associate’s degree in information technology or related field preferred.
One year of experience in a technical support role, including hands-on troubleshooting and customer interaction.
In-State travel required.
A valid driver’s license is required.
Experience with Windows Operating Systems preferred.
Experience with Microsoft Office 365, Word, PowerPoint, Excel, and Outlook preferred.
Six (6) to twelve (12) months of experience with Troubleshooting PC Hardware and Software in a LAN environment preferred.
Experience with imaging-configuring computers preferred.
Experience with remote Desktop, Imaging Desktops, and VPN preferred.
Experience in loading Microsoft Software and third-party software on a PC preferred.
A+ training preferred.
Strong communication skills preferred. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingtechnical supportPC hardwarePC softwareimaging computersremote desktopVPNMicrosoft Office 365Windows Operating SystemsLAN environment

Soft Skills

communicationcustomer interactionproblem-solvingcollaborationtraininguser supportdocumentationfeedbacktechnical assistanceescalation

Certifications

A+ training