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Customer Advocate I
Arkansas Blue Cross and Blue ShieldCustomer Advocate supporting Arkansas Blue Cross members with enrollment, benefits, claims, and premium payments. Serving retail customers and assisting with insurance product selection and applications.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and sales administration within the insurance sector, with a strong focus on effective communication, problem-solving, and maintaining confidentiality. Proficient in processing premium payments and providing accurate information on products and benefits.
Highest-signal resume keywords
Customer Service ExperienceInsurance License (Health & Life)Proficiency in Microsoft Word and ExcelProblem-Solving SkillsInterpersonal Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceSales AdministrationPremium Payment ProcessingCoverage Application AssistanceBenefits InformationClaims InformationRegulatory ComplianceProduct PromotionEnrollment SupportRecord Security
Soft Skills
Oral CommunicationWritten CommunicationProfessional JudgmentOrganization SkillsTeam Collaboration
Certifications & Qualifications
Arkansas Health and Life Insurance LicenseExchange Producer LicenseCMS Certification for Senior ProductsArkansas Insurance License Life & Health Certification
Industry Keywords
Health InsuranceInsurance AgencyProvider's OfficeRetail SalesSegregation of Duties
About the role
Key responsibilities & impact- Answer high-volume calls from members, providers, agents, and billing services
- Provide timely, accurate, and courteous responses to inquiries
- Build working relationships with contacts and resolve issues
- Consult prospects on individual product and coverage options
- Assist customers with completing coverage applications
- Promote all products sold by the enterprise
- Establish premium payment arrangements
- Accept and process premium payments
- Provide enrollment, membership, benefits, and claims information for group and individual products
- Stay informed of changes in benefits, regulations, and guidelines
- Support retail sales representatives
- Comply with retail dress and appearance standards and work retail hours
- Perform other duties as requested
Requirements
What you’ll need- High school diploma or equivalent
- Minimum three years’ experience in customer service or sales administration, preferably in insurance, a health insurance agency, or a provider’s office
- Arkansas Health and Life Insurance License preferred; if not previously held, must pass both health and life exams within three months after coursework is assigned
- Exchange producer license preferred
- CMS certification for senior products preferred
- Arkansas Insurance License Life & Health certification
- Proficiency using Microsoft Word and Excel
- Customer service, problem-solving, oral and written communication, interpersonal communication, professional judgment, and organization skills
- Ability to work independently or with a team
- Ability to maintain security and confidentiality of records and information
- Ability to adhere to segregation-of-duties guidelines
Benefits
Comp & perks- Tuition reimbursement
- Club Blue, a free, onsite gym
- Onsite restaurants: Green Leaf Grill and Green Leaf Grill Express
- Incentives for wellness education and exercise
- Inclusive culture and employee community activities
- Community volunteering opportunities