Bilingual Customer Service Representative

Arkansas Blue Cross and Blue Shield

Customer Service Representative ensuring timely and courteous resolution of customer inquiries. Documenting detailed information and engaging in effective communication in English and Spanish.

Posted 5/20/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Communicates in a clear and concise manner (whether orally or in writing) using business English and Spanish, correct grammar, and precise vocabulary; learns to make complex insurance topics accessible to a wide audience and explain benefits without resorting to jargon; develops the ability to listen, comprehend what is being said, and ask appropriate questions that help lead to issue resolution; and keeps accurate and complete electronic notes of conversations in the appropriate software systems.
Interacts directly with customers, which may include members, groups, and providers to resolve issues related to the products and services and health insurance plans offered by ABCBS and its family of companies; and completes interactions based on company standards and directives as well as within state and federal guidelines such as the privacy rules enumerated in HIPAA guidelines.
Always conducts him/herself in a positive and professional manner, addressing others with politeness, etiquette, and tact; handles confrontational situations with empathy but also in such a manner as to reach fact-based objective conclusions and resolve; and gains conclusive agreement through negotiation.
Becomes an expert on benefits and eligibility for health insurance plans supported by multiple lines of business, as requested; and knows where and how to find information pertinent to providing superior customer service.

Requirements

What you’ll need

High school diploma or equivalent.
Minimum two (2) years' experience in a specialized customer service environment.
OR two (2) years' college coursework (at least 48 credit hours) plus one (1) year experience in a specialized customer service environment.
Bilingual in Spanish (written and spoken) required.
Customer Resolutions
Multitasking
Active Listening
Keyboarding
Work Independently
Independent Thinking
Organized
Detail Oriented
Oral & Written Communications
Customer Service
Problem Solving
Computer Literacy
Ability to work in a high stress environment.

Benefits

Comp & perks

Tuition reimbursement.
Club Blue, a free, onsite gym to encourage exercise.
Green Leaf Grill and Green Leaf Grill Express, onsite restaurants in Little Rock that promote healthy eating.
Incentives for wellness education and exercise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicebilingual in Spanishkeyboard skillscomputer literacy

Soft Skills

active listeningmultitaskingorganizeddetail orientedoral communicationwritten communicationproblem solvingindependent thinkingwork independentlyempathy