Customer Advocate I
Arkansas Blue Cross and Blue Shield
full-time
Posted on:
Location Type: Office
Location: Fayetteville • United States
Visit company websiteExplore more
About the role
- Supports our individual customers by providing the highest level of service, support, and education for comprehensive enrollment, membership, benefits and claims information.
- Must be professional, courteous, and provide outstanding customer service.
- Assist retail customers with questions related to billings, collection of premium payments, and other related services.
- Answers high volume calls from members, providers, agents and billing services. Ensures timely, accurate and courteous response to inquiries and questions.
- Creates a solid working relationship with all groups by working directly with contacts as needed to resolve issues.
Requirements
- High school diploma or equivalent.
- Arkansas Health and Life Insurance License preferred.
- If licenses are not previously held, must successfully pass both health and life exams within three (3) months after coursework is assigned.
- Minimum three (3) years’ experience in customer service or sales administration experience, preferably in the insurance industry, health insurance agency or provider's office.
- Highly Organized.
- Proficiency using Microsoft Word and Excel.
Benefits
- Tuition reimbursement.
- Club Blue, a free, onsite gym to encourage exercise.
- Green Leaf Grill and Green Leaf Grill Express, onsite restaurants in Little Rock that promote healthy eating.
- Incentives for wellness education and exercise
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicesales administrationbillingclaims processingenrollmentmembership management
Soft Skills
professionalismcourtesycommunicationrelationship buildingorganization
Certifications
Arkansas Health and Life Insurance License