Customer Service Representative

Arjo

Customer Service Representative supporting Arjo’s healthcare mobility customers in Sydney. Handling calls, orders, queries, quotes and adverse-event escalations across Australia.

Posted 8/5/2026full-timeSydney • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service and administration skills while effectively collaborating with sales and operations teams. Proficient in communication and problem-solving, with a focus on maintaining high standards of professionalism and efficiency.

Highest-signal resume keywords

Customer Service SkillsAdministration SkillsWritten Communication SkillsTeam CollaborationProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Tools & Technologies

SAP

Certifications & Qualifications

National Police CheckPre-Employment Medical Check

Industry Keywords

Medical IndustrySales OrdersStandard Operating ProceduresCustomer QueriesAdverse Events

About the role

Key responsibilities & impact

Liaise with Sales, Aftermarket, Operations and customers to identify and respond to customer expectations
Develop and establish a thorough understanding of Arjo products, features and brand
Represent company culture and present a professional, helpful corporate image
Answer incoming calls promptly and efficiently and respond to requests knowledgeably and helpfully
Enter sales orders into the system accurately and efficiently
Handle distributor requests, customer queries and general customer support
Assist the sales team with quoting tasks upon request
Work with and assist Inside Sales with quotes, rental and sales enquiries
Create and maintain department standard operating procedures and work instructions as needed
Capture and escalate reported or identified adverse events to the Manager or Quality Department

Requirements

What you’ll need

Administration and customer service skills
Ability to work as part of a team
Ability to think outside the box and problem solve
High level of written and telephone communication skills
Ability to work rostered Monday–Friday shifts from 8:30am–4:30pm or 10:00am–6:00pm
Medical industry or SAP experience is not essential but would be a bonus
Relevant reference checks, national police check and pre-employment medical check including drug and alcohol screening required prior to appointment

Benefits

Comp & perks

Competitive remuneration
Prospect of building a long-term career
Growth and leadership opportunities within a global company
Arjo Australia Great Place to Work Certified (May 2026)
Reference checks, national police check and pre-employment medical check including drug and alcohol screening prior to appointment