Proactively maintain portfolio of assigned customers with past due balances.
Call customers to ensure timely payment of amount due.
Perform timely follow-up.
Prepare and distribute customer statements.
Document internal and external conversations timely and accurately within ERP systems and other internal tracking mechanisms.
Monitor daily emails received from internal and external sources and handle incoming requests.
Generate reports from database(s) in order to manage activities for open orders.
Achieve performance goals and metrics as established.
Communicate with management regarding customer issues in a prompt and efficient manner and ability to provide solutions.
Enter customers’ disputes and supports an effective, efficient, and timely dispute process.
Collaborates with Collections team, management, and other internal departments in maintaining efficient internal procedures.

Requirements

Associates degree in Finance, Business Administration or related field (Bachelor is preferred).
5+ years experience in B2B Accounts Receivables and/or Collections.
Prior credit analyst a plus.
Must have prior experience managing a large portfolio and high volume of accounts.
Experience in the Medical Device or Healthcare industry is a plus.
Proficient with MS Office applications (Excel, PowerPoint, Word, Outlook).
Solid skill set with ERP system functions and financial systems (SAP experience a plus).
Strong organizational and communication skills (interpersonal and written communication).
Ability to work effectively with all employees and external business contacts while conveying a positive, service oriented attitude.
Ability to maintain complete confidentiality and discretion in business relationships and exercise sound business judgment.

Benefits

Competitive medical, vision, dental, etc. insurance
award-winning 401k plan
Paid time-off – 15d PTO plus 12 holidays (8 standard/ 4 floating ) and birthday
Paid Training and Development - We support the development and growth of our employees through constant growth opportunities.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

Accounts ReceivablesCollectionsCredit AnalysisPortfolio ManagementDispute ResolutionReport GenerationFinancial SystemsERP SystemsData ManagementPerformance Metrics

Soft skills

Organizational SkillsCommunication SkillsInterpersonal SkillsProblem SolvingConfidentialityJudgmentService OrientationCollaborationTimelinessAttention to Detail

Certifications

Associates Degree in FinanceAssociates Degree in Business AdministrationBachelor's Degree in FinanceBachelor's Degree in Business Administration