Salesforce Support Specialist

Arizona State University

Salesforce Support Specialist assisting Enrollment Center with technical Salesforce functions and issues. In-person hybrid position requiring reliable commute to Scottsdale, Arizona.

Posted 7/25/2026full-timeScottsdale • Arizona • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong Salesforce support capabilities, including troubleshooting, configuration, and translating operational needs into effective solutions. Possesses a solid understanding of ASU systems and provides exceptional end-user support.

Highest-signal resume keywords

Salesforce SupportTroubleshootingSalesforce ConfigurationSalesforce Administrator CertificationASU Systems Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SalesforceDeclarative SolutionsRequirements GatheringProblem ResolutionFunctional Knowledge

Soft Skills

CommunicationCollaborationCustomer Support

Certifications & Qualifications

Salesforce Administrator Certification

Industry Keywords

Enrollment CenterArizona Board of RegentsEnd User Support

About the role

Key responsibilities & impact

Provide hands-on Salesforce support to the Enrollment Center
Troubleshoot issues, configure declarative solutions, and translate operational needs into practical Salesforce functionality
Serve as the primary point of contact for Enrollment Coaches
Supports end users through on-call support and problem resolution
Gathers and documents requirements from Enrollment Coaches and Enrollment Center leadership

Requirements

What you’ll need

Bachelor's degree
Three (3) years of experience appropriate to the area of assignment/field; OR, any equivalent combination of experience and/or training
Strong front-line/functional knowledge of ASU systems, especially Salesforce
Must be a current employee of the Arizona Board of Regents (ABOR) system
Evidence of a Salesforce Administrator certification (Preferred)

Benefits

Comp & perks

Healthcare
Financial Security
Retirement
Family Resources
Tuition Reduction (Eligible ASU Employee, their dependents and spouse)
Discounts