Arizent

Customer Service Director, Marketing Services

Arizent

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $120,000 - $130,000 per year

Job Level

Lead

About the role

  • Lead and manage the customer success team, ensuring high-quality support, strong execution, and clear accountability across all active client programs.
  • Serve as a central liaison between sales, campaign managers, finance, and project teams to ensure alignment on campaign feasibility, inventory, timelines, and deliverables.
  • Conduct regular internal check-in meetings to ensure teams remain on track, risks are surfaced early, and deadlines are consistently met.
  • Partner closely with sales representatives to support client management and ensure a smooth transition from proposal to execution.
  • Act as a liaison between sales and advertising campaign managers to determine inventory availability and delivery feasibility before programs are sold.
  • Review contracts prior to submission to clients, and vet signed contracts before acceptance to ensure accuracy, completeness, and operational readiness.
  • Support the development and refinement of client MSAs in partnership with Sales, Finance, and other internal stakeholders.
  • Schedule and lead internal and external kickoff calls with clients and all relevant internal stakeholders.
  • Communicate required deliverables and assets to clients, gather materials in a timely manner, and ensure clients understand deadlines and expectations.
  • Field client questions throughout the campaign lifecycle, coordinating internally to provide accurate and timely responses.
  • Identify and escalate potential client concerns, execution risks, or service issues early, and partner with the seller and internal teams to resolve them effectively.

Requirements

  • Bachelor’s degree in Marketing, Communications, Business, Project Management, or a related field.
  • 5+ years of experience in customer success, account management, client services, campaign operations, or a related field.
  • Prior people management or team leadership experience preferred.
  • Proven ability to manage complex client relationships and coordinate cross-functional teams in a deadline-driven environment.
  • Strong project and account management skills, with exceptional attention to detail and follow-through. Experience with Monday.com or similar enterprise project management platform preferred.
  • Experience reviewing contracts, managing campaign workflows, and supporting sales operations processes.
  • Ability to manage multiple priorities simultaneously while maintaining accuracy and a high level of client service.
  • Strong problem-solving, communication, and organizational skills.
  • Experience with Salesforce or similar CRM platforms required.
  • Demonstrated ability to identify risks, resolve issues proactively, and spot opportunities for account growth.
Benefits
  • Medical, dental, and vision coverage
  • Disability and life insurance
  • Paid vacation, sick, personal, and mental health days
  • Parental leave and holiday pay
  • 401(k) program
  • Pretax transportation benefits
  • Fitness reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementclient servicescampaign operationsproject managementcontract reviewcampaign workflow managementsales operationsrisk identificationproblem-solving
Soft Skills
leadershipcommunicationorganizational skillsattention to detailfollow-throughclient servicecoordinationtime managementproactive issue resolutionrelationship management
Certifications
Bachelor’s degree in MarketingBachelor’s degree in CommunicationsBachelor’s degree in BusinessBachelor’s degree in Project Management