Arizent

Customer Support

• Lead and manage the customer success team, ensuring high-quality support, strong execution, and clear accountability across all active client programs.
• Serve as a central liaison between sales, campaign managers, finance, and project teams to ensure alignment on campaign feasibility, inventory, timelines, and deliverables.
• Conduct regular internal check-in meetings to ensure teams remain on track, risks are surfaced early, and deadlines are consistently met.
• Partner closely with sales representatives to support client management and ensure a smooth transition from proposal to execution.
• Act as a liaison between sales and advertising campaign managers to determine inventory availability and delivery feasibility before programs are sold.
• Review contracts prior to submission to clients, and vet signed contracts before acceptance to ensure accuracy, completeness, and operational readiness.
• Support the development and refinement of client MSAs in partnership with Sales, Finance, and other internal stakeholders.
• Schedule and lead internal and external kickoff calls with clients and all relevant internal stakeholders.
• Communicate required deliverables and assets to clients, gather materials in a timely manner, and ensure clients understand deadlines and expectations.
• Field client questions throughout the campaign lifecycle, coordinating internally to provide accurate and timely responses.
• Identify and escalate potential client concerns, execution risks, or service issues early, and partner with the seller and internal teams to resolve them effectively.

Customer Service Director, Marketing Services

Events

• Develop and execute comprehensive marketing strategies for B2B conferences, summits, and virtual events aligned to revenue and attendance goals
• Own campaign performance from launch through post-event analysis, including pacing, optimization, and reporting
• Partner closely with sales, editorial/content, design, and operations teams to ensure integrated campaign execution
• Build audience acquisition strategies using email marketing, paid media, partnerships, organic social, and content marketing
• Manage registration funnels, pricing strategies, and promotional cadence to hit revenue targets
• Monitor KPIs (registrations, conversion rates, cost per acquisition, revenue per attendee, sponsor exposure metrics) and optimize campaigns accordingly
• Support sponsor marketing deliverables and ensure fulfillment of promotional commitments
• Develop compelling messaging that resonates with senior-level B2B audiences
• Manage multiple projects simultaneously while maintaining deadlines and campaign quality

Customer Service Director, Marketing Services

Event Marketing Manager