IT Support Specialist

Arize AI

IT Support Specialist managing IT infrastructure and providing support for remote workforce using MacBooks exclusively. Collaborating with teams on security and compliance to ensure operational efficiency.

Posted 5/5/2026full-timeSan Francisco • California • 🇺🇸 United StatesJuniorMid-Level💰 $90,000 - $125,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Provide Tier 1 and Tier 2 support for a fully remote workforce using MacBooks exclusively.
Manage and support user accounts, access provisioning, and integrations across:
- Google Workspaces (SSO-enabled)
- Office 365
- Zoom
- Atlassian tools (Jira, Confluence, etc.)
- GitHub
Administer and enforce device security and compliance policies through Kandji MDM and Bitdefender.
Handle troubleshooting of hardware, software, VPN (OpenVPN), and cloud service issues.
Maintain and document standard operating procedures for IT systems and user support.
Support audits and evidence gathering for ISO 27001, SOC 2 Type II, and PCI DSS compliance.
Assist in responding to security questionnaires from prospects and partners as part of the sales process.
Monitor system logs and alerts to detect and remediate potential threats.
Ensure compliance with identity and access management protocols across all integrated platforms.
Assist in tracking and reporting IT and security metrics for internal review and audits.
Identify opportunities for automating manual tasks and improving operational efficiency.
Help manage asset inventory, software licenses, and endpoint lifecycle tracking.
Work closely with InfoSec, Sales, and Engineering to support cross-functional initiatives.
Collaborate with internal stakeholders to understand support needs and implement best practices for tooling and security.
Contribute to internal documentation and user training materials.

Requirements

What you’ll need

2+ years of experience in IT support or systems administration in a Mac-only, remote-first environment.
Hands-on experience with:
- Google Workspaces admin console & SSO
- Office 365 suite
- Zoom admin controls
- Atlassian (Jira, Confluence)
- GitHub (user access, integrations, permissions)
- Kandji or similar MDM solutions
- Bitdefender or similar endpoint protection tools
- Scripting or programming language
Familiarity with compliance frameworks: SOC 2 Type 2, ISO 27001, PCI DSS.
Experience assisting with or completing security questionnaires for sales enablement.
Strong understanding of identity and access management principles.
Excellent written and verbal communication skills.
Self-starter comfortable working independently in a remote environment.

Benefits

Comp & perks

medical
dental
vision
401(k) plan
unlimited paid time off
generous parental leave plan
mental and wellness support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT supportsystems administrationscriptingprogramming languagetroubleshootingdevice securitycompliance policiesautomating tasksendpoint lifecycle trackingidentity and access management

Soft Skills

excellent written communicationexcellent verbal communicationself-starterindependent workcollaborationproblem-solvingorganizational skillsattention to detailcross-functional teamworkuser training

Certifications

ISO 27001SOC 2 Type IIPCI DSS