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DevSecOps Engineer, TypeScript, Agentic AI
Arize AIIT Support Specialist providing technical support for remote workforce using Mac systems. Responsible for maintaining security, compliance and productivity for cloud-based systems.
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Provide Tier 1 and Tier 2 support for a fully remote workforce using MacBooks exclusively.
- Manage and support user accounts, access provisioning, and integrations across:
- - Google Workspaces (SSO-enabled)
- - Office 365
- - Zoom
- - Atlassian tools (Jira, Confluence, etc.)
- - GitHub
- Administer and enforce device security and compliance policies through Kandji MDM and Bitdefender.
- Handle troubleshooting of hardware, software, VPN (OpenVPN), and cloud service issues.
- Maintain and document standard operating procedures for IT systems and user support.
- Support audits and evidence gathering for ISO 27001, SOC 2 Type II, and PCI DSS compliance.
- Assist in responding to security questionnaires from prospects and partners as part of the sales process.
- Monitor system logs and alerts to detect and remediate potential threats.
- Ensure compliance with identity and access management protocols across all integrated platforms.
- Assist in tracking and reporting IT and security metrics for internal review and audits.
- Identify opportunities for automating manual tasks and improving operational efficiency.
- Help manage asset inventory, software licenses, and endpoint lifecycle tracking.
- Work closely with InfoSec, Sales, and Engineering to support cross-functional initiatives.
- Collaborate with internal stakeholders to understand support needs and implement best practices for tooling and security.
- Contribute to internal documentation and user training materials.
Requirements
What you’ll need- 2+ years of experience in IT support or systems administration in a Mac-only, remote-first environment.
- Hands-on experience with:
- - Google Workspaces admin console & SSO
- - Office 365 suite
- - Zoom admin controls
- - Atlassian (Jira, Confluence)
- - GitHub (user access, integrations, permissions)
- - Kandji or similar MDM solutions
- - Bitdefender or similar endpoint protection tools
- - Scripting or programing language
- Familiarity with compliance frameworks: SOC 2 Type 2, ISO 27001, PCI DSS.
- Experience assisting with or completing security questionnaires for sales enablement.
- Strong understanding of identity and access management principles.
- Excellent written and verbal communication skills.
- Self-starter comfortable working independently in a remote environment.
Benefits
Comp & perks- medical
- dental
- vision
- 401(k) plan
- unlimited paid time off
- generous parental leave plan
- others for mental and wellness support
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT supportsystems administrationGoogle WorkspacesOffice 365ZoomAtlassianGitHubKandji MDMBitdefenderscripting
Soft Skills
communicationself-starterindependent workcollaborationtroubleshootingdocumentationoperational efficiencyuser trainingstakeholder engagementproblem-solving