IT Service Specialist

Aritzia

IT Service Specialist delivering Level 1 incident and request support for Aritzia's retail, office, and distribution-center technology operations. Coordinating major incidents and advancing self-service capabilities.

Posted 8/12/2026full-timeNew York City • New York, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $50,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing Level 1 IT incident support and effectively triaging technology requests within defined SLAs. Capable of coordinating major IT incident responses and promoting positive technology experiences for end users.

Highest-signal resume keywords

Level 1 IT SupportIncident TriageCross-Functional CoordinationTechnology Support ProtocolsSelf-Service Capabilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT Incident SupportTechnology Request FulfillmentSLA ManagementIncident Response CoordinationProblem Identification

Soft Skills

Commitment to LearningPositive CommunicationTeam Collaboration

Industry Keywords

End User Technology SupportTechnology ExperiencesMajor IT IncidentsBusiness Operations

About the role

Key responsibilities & impact

Serve as a single point of contact for all end user technology support
Promote positive technology experiences and outcomes
Provide reactive Level 1 support for IT incidents
Triage and fulfill technology-related requests within defined SLAs
Coordinate responses to major IT incidents with cross-functional teams
Minimize impact on end users and business operations during major incidents
Identify underlying issues to help prevent recurring incidents
Support the team in developing and delivering technology support protocols
Help ensure teams have tools to resolve inquiries effectively and efficiently
Set the vision for self-service capabilities
Support a primary shift throughout the week: Monday–Friday or Thursday–Monday

Requirements

What you’ll need

Proven skills, certifications, education, and/or experience
Commitment to learn and apply Aritzia's Values and Business and People Leadership principles
Ability to work a primary Monday–Friday or Thursday–Monday shift
Ability to provide Level 1 IT incident and request support
Ability to triage and fulfill technology requests within defined SLAs
Ability to coordinate major IT incident responses with cross-functional teams

Benefits

Comp & perks

Market-leading compensation packages with pay-for-performance philosophy
Comprehensive benefits
Product Discount
Exclusive private shopping events
Up to 16 weeks of paid Baby Leave
Aritzia Virtual Wellness with 24/7 physical, mental, social, and financial wellbeing resources
Aspirational workplaces that are creativity, productivity, and inspiration-focused
Dog-friendly offices
Dry-cleaning discounts
Hotel and restaurant discounts
Self-care promotions