Ariston Group

Sales Support

Ariston Group

full-time

Posted on:

Location Type: Office

Location: Providence • Rhode Island • United States

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Tech Stack

ERP

About the role

  • Communicate with the Regional Sales Managers to gain understanding of their sales plans and customers
  • Conduct meetings with customers to assist with purchase order review, order status updates, production schedules
  • Create and maintains open order reports and document changes in ERP system
  • Respond to customer inquiries in a same business day manner via phone and email
  • Work cross-functionally, across business brands, to ensure customers are always kept informed
  • Provide cross-training to other Sales Support Specialists for coverage needs
  • Plan and adjust schedule accordingly to ensure seamless coverage of customers in varied US time zones

Requirements

  • Minimum five years Customer Service experience
  • Minimum two years related Sales Support experience
  • Knowledge of customer service principles and practices
  • Proficient in Microsoft Office, especially Excel, but also including Word and Outlook
  • SAP knowledge is a plus
  • Attention to detail
  • High School Diploma
  • 4-year College Degree, equivalent experience will be considered
  • Ability to work in a fast paced environment
  • Ability to communicate and interact effectively in all situations.
Benefits
  • Equal employment opportunity
  • Work environment accessible, welcoming and inclusive
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer ServiceSales SupportMicrosoft ExcelMicrosoft WordMicrosoft OutlookERP systemsAttention to detail
Soft Skills
CommunicationInterpersonal skillsCross-functional collaborationAdaptabilityProblem-solving
Certifications
High School Diploma4-year College Degree