Field Service Technician

Aristocrat

Field Service Technician installing, repairing, and maintaining Aristocrat Gaming casino machines. Providing technical support across a travel-based customer service territory.

Posted 8/20/2026full-timeRemote • Oklahoma • 🇺🇸 United StatesSeniorLead💰 $22 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installing, troubleshooting, and maintaining gaming machines and controllers while providing exceptional customer service. Capable of managing inventory, performing technical support, and adhering to safety guidelines in fast-paced environments.

Highest-signal resume keywords

Field Service Management ReportingTechnical Support for Gaming MachinesTroubleshooting and Repair of ElectronicsInventory ManagementCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Installation of Gaming MachinesTroubleshooting ElectronicsRepair of Gaming ControllersPre-Site SurveysManual DexterityLifting and Moving Heavy ObjectsDriving and Operating Service VehiclesClimbing and Balancing on LaddersTechnical DocumentationField Service Experience

Soft Skills

Self-StarterHighly OrganizedAdaptableEffective CommunicationProblem Solving

Tools & Technologies

Field Service Management ToolsGPS SystemsReal-Time Camera Monitoring Systems

Certifications & Qualifications

Gaming LicenseClean and Valid Driver’s License

Industry Keywords

Gaming MachinesCasino EnvironmentsTechnical SupportCustomer Service StandardsSafety Guidelines

About the role

Key responsibilities & impact

Install, convert, troubleshoot, repair, maintain, and remove Aristocrat gaming machines, signs, and gaming controllers
Respond promptly to customer calls and emergency requests, prioritizing critical issues
Complete Pre-Site Surveys, follow schedules, and perform assigned service activities
Maintain inventory accuracy and follow the parts inventory process
Support customers with technical inquiries and documentation
Report trends, needs, and service challenges
Review pre-installation documents to determine required parts
Gather and accurately report service activities using field service management reporting tools
Uphold professionalism, integrity, and customer service standards
Self-direct day-to-day tasks with little direction
Follow Aristocrat’s Safety Guidelines
Operate designated service vehicles equipped with GPS and real-time camera monitoring systems
Operate a box truck safely and efficiently
Work in crowded, noisy, and smoky casino environments
Travel with little or no notice for potentially extended periods
Provide technical support to drive the success of Aristocrat Gaming customers

Requirements

What you’ll need

High school diploma, GED, or equivalent work experience
At least 21 years of age
Clean and valid driver’s license and maintain an insurable driving record
Able to acquire a gaming license as required
Willing to do daily travel in the assigned territory
Regional and national travel may be up to 30%
Self-starter, flexible, adaptable, highly organized, and proactive
Passion for technology and solving problems
Able to remain calm in a fast-paced work environment, prioritize multiple tasks, and accomplish goals
Able to communicate effectively and constructively with customers and coworkers
Able to lift and move a minimum of 50 pounds
Able to push up to 250 pounds with assistance from moving equipment
Able to climb and balance on ladders
Good manual dexterity, hand/eye coordination, and eyesight
Able to drive and operate a vehicle for extended periods
Experience as a slot technician, field service of technical products, or other diagnostic work is preferred
Experience working in the field, being on call, and traveling for work is preferred
Experience with electronics, mechanics, and troubleshooting is preferred
Must be authorized to work in the job posting location full-time without current or future visa sponsorship

Benefits

Comp & perks

Comprehensive benefits package including health, dental, and vision insurance
Paid time off
401(k) plan with employer matching
Robust hands-on and virtual training program throughout the first 6 months
Global career opportunities
Employee development and career pathways
Assistance with gaming license application, payment, and renewal