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Customer Service Representative
AristocratCustomer Support Representative managing service inquiries and job allocations at Aristocrat. Collaborating with team members to ensure efficient service and customer satisfaction while using Salesforce.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to manage service jobs and maintain accurate customer information. Proficient in Salesforce and Microsoft Office, with a focus on effective communication and relationship-building in a fast-paced environment.
Highest-signal resume keywords
Customer Service ExperienceSalesforce ProficiencyMicrosoft Office Suite KnowledgeCall Centre ExperienceRelationship Building
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Team PlayerQuick LearnerStrong Communication
Industry Keywords
Field Service JobsService TechniciansKey Metric ReportsCustomer DatabaseCall System Monitoring
About the role
Key responsibilities & impact- Respond to calls and emails from Aristocrat Service line
- Create and allocate service jobs to Service Technicians nationwide
- Update and monitor all field service jobs in Salesforce
- Provide Key Metric reports for Customers
- Monitor the call system
- Answer incoming calls and respond to emails
- Close off all tasks and finished jobs daily
- Ensure any relevant information is captured
- Report and monitor service calls, open call reports, and contract reports
- Update customer database to maintain accurate information
- Follow up and report job status to the customer as required
Requirements
What you’ll need- Experience in a customer service role
- Call centre experience will be highly regarded
- An ability to build strong relationships with stakeholders
- A good understanding of Microsoft Office suite
- Experience using Salesforce would be highly regarded but not a must
- The ability to think on your feet and learn quickly
- You are a team player and love to work in a collaborative fast-paced environment.
Benefits
Comp & perks- Robust benefits package
- Global career opportunities