Onboarding and Solution Optimisation Manager

Aristocrat

Onboarding and Solution Optimisation Manager leading system implementations and optimizations for Customer Support at Aristocrat. Managing integrations and monitoring system performance to improve operational efficiency.

Posted 7/17/2026full-timeConcord • New Hampshire • 🇺🇸 United StatesMid-LevelSenior💰 $56,187 - $104,348 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in system installation, configuration, and improvement, with a strong focus on CRM, Fraud/Risk, and KYC systems. Capable of leading vendor management, solution evaluation, and implementing new tools while ensuring effective communication and collaboration across diverse teams.

Highest-signal resume keywords

System InstallationCRM SystemsVendor ManagementData AnalysisProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System ConfigurationWorkflow AutomationIntegration ManagementFeature DeploymentKnowledge Management

Soft Skills

Problem-SolvingAttention to DetailStrong CommunicationTeam CollaborationTraining and Mentoring

Tools & Technologies

AI AgentsAutomation ToolsOperational ReportsDashboards

Industry Keywords

Fraud/RiskKYCOperational WorkflowsVendor Evaluation

About the role

Key responsibilities & impact

Lead the setup, configuration, and rollout of operational systems for new brands.
Manage integrations between systems and internal/external platforms.
Ensure systems are aligned with operational workflows and business requirements.
Act as the primary owner of system configurations and structure.
Find opportunities to improve workflows, automation, and system usage.
Lead deployment of new features and capabilities, including AI agents and automation tools.
Standardize processes and guidelines across all brands.
Monitor system performance and drive ongoing improvements.
Research and connect with new external providers in CRM, Fraud/Risk, and KYC domains.
Conduct structured comparisons between vendors based on features, cost, scalability, and operational fit.
Gather requirements from internal collaborators and translate them into solution criteria.
Lead vendor demos, discussions, and evaluations.
Maintain and coordinate knowledge bases across systems and brands.
Ensure documentation is accurate, scalable, and supports operational teams.
Conduct testing of new features, configurations, and integrations.
Validate system functionality prior to rollout and identify issues for resolution.
Build and maintain operational reports and dashboards.
Provide insights and recommendations based on data.
Act as a central point of contact between operations, product teams, and external vendors.
Train Team Leaders and operational teams on systems and guidelines.

Requirements

What you’ll need

Established history in system installation and improvement.
Solid understanding of CRM, Fraud/Risk, and KYC systems.
Outstanding ability to manage integrations and system configurations.
Demonstrated experience in vendor management and solution evaluation.
Excellent problem-solving skills and attention to detail.
Strong communication skills and the ability to work effectively with diverse teams.
Ability to lead and manage multiple projects simultaneously.
Experience in knowledge management and documentation.
Strong analytical abilities and the capability to offer insights based on data.
Ability to successfully implement new tools and features.

Benefits

Comp & perks

health, dental, and vision insurance
paid time off
401(k) plan with employer matching