Aristocrat

Customer Service Agent – Mid Shift

Aristocrat

full-time

Posted on:

Location Type: Hybrid

Location: Lansing • Missouri • United States

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Salary

💰 $13 - $25 per hour

About the role

  • Provide information and process inquiries about accounts, products, and services
  • Troubleshoot technical issues related to computer, tablet, and cell phone applications
  • Handle inbound calls, real-time chat, emails, and make outgoing calls
  • Communicate special marketing offers to VIP customers
  • Offer feedback on service failures or customer feedback
  • Uphold customer confidentiality and promote what we value
  • Stay updated on protocols and work towards set goals and targets of 70 contacts daily
  • Maintain all SLAs for chats and phone call inquiries in under 45 seconds

Requirements

  • 0-2 years of inbound/support call center experience preferred
  • At least 21 years old with a High School diploma or equivalent experience; some college preferred
  • Excellent written and verbal communication skills
  • Ability to work a hybrid schedule with reliable internet and pass an internet speed test
  • Able to travel to the office for at least 50% of scheduled shifts
  • Must be camera-ready while working
  • Advanced knowledge of computers and Windows Office Programs, able to type at least 90 wpm
  • Experienced with troubleshooting computers, smartphones, and tablets
  • Strong verbal, interpersonal, and written communication skills
  • Diligent with strong grammatical and typing/data entry skills
  • Able to work independently with initiative and discretion
  • Thrive in a fast-paced, dynamic environment while maintaining high customer service
  • Organized with excellent time-management skills
  • Previous technical support experience is an asset
Benefits
  • health, dental, and vision insurance
  • paid time off
  • 401(k) plan with employer matching
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingdata entrytypingWindows Office Programscustomer servicetechnical supportinbound call handlingreal-time chat supportemail communicationinternet speed test
Soft Skills
written communicationverbal communicationinterpersonal skillsorganizational skillstime-management skillsinitiativediscretionadaptabilitydiligencecustomer confidentiality
Certifications
High School diplomaequivalent experience