Customer Service Agent – Mid Shift

Aristocrat

Customer Service Agent assisting with player inquiries and technical issues for Aristocrat Interactive. Provide support through calls, chats, and emails while ensuring customer satisfaction.

Posted 4/16/2026full-timeLansing • Missouri • 🇺🇸 United StatesJuniorMid-Level💰 $13 - $25 per hourWebsite

About the role

Key responsibilities & impact

Provide information and process inquiries about accounts, products, and services
Troubleshoot technical issues related to computer, tablet, and cell phone applications
Handle inbound calls, real-time chat, emails, and make outgoing calls
Communicate special marketing offers to VIP customers
Offer feedback on service failures or customer feedback
Uphold customer confidentiality and promote what we value
Stay updated on protocols and work towards set goals and targets of 70 contacts daily
Maintain all SLAs for chats and phone call inquiries in under 45 seconds

Requirements

What you’ll need

0-2 years of inbound/support call center experience preferred
At least 21 years old with a High School diploma or equivalent experience; some college preferred
Excellent written and verbal communication skills
Ability to work a hybrid schedule with reliable internet and pass an internet speed test
Able to travel to the office for at least 50% of scheduled shifts
Must be camera-ready while working
Advanced knowledge of computers and Windows Office Programs, able to type at least 90 wpm
Experienced with troubleshooting computers, smartphones, and tablets
Strong verbal, interpersonal, and written communication skills
Diligent with strong grammatical and typing/data entry skills
Able to work independently with initiative and discretion
Thrive in a fast-paced, dynamic environment while maintaining high customer service
Organized with excellent time-management skills
Previous technical support experience is an asset

Benefits

Comp & perks

health, dental, and vision insurance
paid time off
401(k) plan with employer matching

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingdata entrytypingWindows Office Programscustomer servicetechnical supportinbound call handlingreal-time chat supportemail communicationinternet speed test

Soft Skills

written communicationverbal communicationinterpersonal skillsorganizational skillstime-management skillsinitiativediscretionadaptabilitydiligencecustomer confidentiality

Certifications

High School diplomaequivalent experience