Customer Service Agent

Aristocrat

Customer Service Agent providing support to players and troubleshooting technical issues in the gaming industry. Handling inquiries through calls, chat, and emails with a hybrid scheduling.

Posted 4/16/2026full-timeLansing • Missouri • 🇺🇸 United StatesJunior💰 $13 - $25 per hourWebsite

About the role

Key responsibilities & impact

Provide information and process inquiries about accounts, products, and services
Troubleshoot technical issues related to computer, tablet, and cell phone applications
Handle inbound calls, real-time chat, emails, and make outgoing calls
Communicate special marketing offers to VIP customers
Offer feedback on service failures or customer feedback
Maintain all SLAs for chats and phone call inquiries in under 45 seconds

Requirements

What you’ll need

0-2 years of inbound/support call center experience preferred
At least 21 years old with a High School diploma or equivalent experience; some college preferred
Advanced knowledge of computers and Windows Office Programs, able to type at least 90 wpm
Experienced with troubleshooting computers, smartphones, and tablets
Must be camera-ready while working
Ability to work a hybrid schedule with reliable internet and pass an internet speed test
Strong verbal, interpersonal, and written communication skills
Organized with excellent time-management skills

Benefits

Comp & perks

health, dental, and vision insurance
paid time off
401(k) plan with employer matching

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingcomputer applicationstablet applicationscell phone applicationsWindows Office Programstyping speed 90 wpm

Soft Skills

verbal communicationinterpersonal skillswritten communicationorganizational skillstime-management skills

Certifications

High School diplomaequivalent experiencesome college preferred