English Customer Support Agent

. Respond promptly and professionally to customer inquiries via live chat and email.

Posted 4/15/2026full-timeSan Giljan • 🇲🇹 MaltaMid-LevelSeniorWebsite

Key responsibilities & impact

Respond promptly and professionally to customer inquiries via live chat and email.
Provide accurate information and support to players regarding games, promotions, accounts, and technical issues.
Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction with first contact resolution in mind.
Assist with account verification processes, including KYC (Know Your Customer).
Monitor and report on player feedback, suggesting improvements to enhance the player experience.
Participate in training sessions and team meetings to continuously improve service skills and product knowledge.

What you’ll need

Dynamic and motivated individual
Experience in responding to customer inquiries via live chat and email
Knowledge in account verification processes, including KYC (Know Your Customer)
Ability to monitor and report on player feedback and suggest improvements
Collaboration skills with other departments such as Safer Gambling, Fraud, AML, Payments, and Marketing
Up-to-date knowledge with industry trends, game updates, and company policies

Comp & perks

Travel Expectations None
This role is subject to mandatory background screening and regulatory approvals.
May be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

KYCaccount verificationcustomer supportlive chatemail communication

Soft Skills

dynamicmotivatedcollaborationproblem-solvingcustomer satisfaction