Aristocrat

English Customer Support Agent

Aristocrat

full-time

Posted on:

Location Type: Hybrid

Location: San Giljan • Malta

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About the role

  • Respond promptly and professionally to customer inquiries via live chat and email.
  • Provide accurate information and support to players regarding games, promotions, accounts, and technical issues.
  • Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction with first contact resolution in mind.
  • Assist with account verification processes, including KYC (Know Your Customer).
  • Monitor and report on player feedback, suggesting improvements to enhance the player experience.
  • Participate in training sessions and team meetings to continuously improve service skills and product knowledge.

Requirements

  • Dynamic and motivated individual
  • Experience in responding to customer inquiries via live chat and email
  • Knowledge in account verification processes, including KYC (Know Your Customer)
  • Ability to monitor and report on player feedback and suggest improvements
  • Collaboration skills with other departments such as Safer Gambling, Fraud, AML, Payments, and Marketing
  • Up-to-date knowledge with industry trends, game updates, and company policies
Benefits
  • Travel Expectations None
  • This role is subject to mandatory background screening and regulatory approvals.
  • May be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
KYCaccount verificationcustomer supportlive chatemail communication
Soft Skills
dynamicmotivatedcollaborationproblem-solvingcustomer satisfaction