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Aristocrat

English Customer Support Agent

Aristocrat

Customer Support Agent responding to customer inquiries via live chat and email for Aristocrat Interactive. Resolving player issues and collaborating with multiple departments to enhance service delivery.

Posted 4/15/2026full-timeSan Giljan • 🇲🇹 MaltaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Respond promptly and professionally to customer inquiries via live chat and email.
  • Provide accurate information and support to players regarding games, promotions, accounts, and technical issues.
  • Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction with first contact resolution in mind.
  • Assist with account verification processes, including KYC (Know Your Customer).
  • Monitor and report on player feedback, suggesting improvements to enhance the player experience.
  • Participate in training sessions and team meetings to continuously improve service skills and product knowledge.

Requirements

What you’ll need
  • Dynamic and motivated individual
  • Experience in responding to customer inquiries via live chat and email
  • Knowledge in account verification processes, including KYC (Know Your Customer)
  • Ability to monitor and report on player feedback and suggest improvements
  • Collaboration skills with other departments such as Safer Gambling, Fraud, AML, Payments, and Marketing
  • Up-to-date knowledge with industry trends, game updates, and company policies

Benefits

Comp & perks
  • Travel Expectations None
  • This role is subject to mandatory background screening and regulatory approvals.
  • May be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
KYCaccount verificationcustomer supportlive chatemail communication
Soft Skills
dynamicmotivatedcollaborationproblem-solvingcustomer satisfaction