Field Service Technician – Level 3
Aristocrat
full-time
Posted on:
Location Type: Office
Location: Tweed Heads • 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide outstanding technical support and service excellence at customer locations.
- Perform scheduled tasks, preventative maintenance (PM), break/fix repairs, and system diagnostics on-site.
- Conduct equipment installation, removal, upgrades, modifications, and game changes to gaming equipment at customer sites, including during off-hours when venues are closed to the public.
- Investigate and resolve complex system faults, performing repair work as needed.
- Respond to service calls promptly and professionally to meet customer expectations and SLA requirements.
- Collaborate effectively with venue staff, maintaining a high level of customer happiness.
- Accurately collect and report all activities using Aristocrat’s field service management tools.
- Ensure real-time data entry and 100% accuracy of service records, tasks, and inventory.
- Record all part usage and ensure returns are completed as per ATA's SLA and compliance standards.
- Assist with internal service reporting and respond to departmental requests when required.
- Ensure understanding of and compliance with Company and venue WHS policies, procedures, and regulations.
- Maintain the health, safety, and welfare of all employees, visitors, and contractors.
- Follow accident/incident/near miss processes and conduct investigations as required.
- Ensure all activities meet Company, legislative, and regulatory compliance requirements.
Requirements
- Valid Australian driver's licence.
- Ability to acquire and maintain relevant state/territory gaming licences (support provided by Aristocrat).
- Excellent problem-solving, troubleshooting, and fault-finding capabilities.
- Effective communication abilities and customer-centric attitude.
- Self-motivated and able to work independently across multiple customer sites.
- Good organisational skills with the ability to manage time, tasks, and service schedules.
- Proficient in using mobile devices and field service applications for reporting.
- Flexibility to work weekends and public holidays as needed.
- Preferred Experience in a technical field service role, gaming industry, or electronics/mechanical repair.
- Familiarity with diagnostic tools, maintenance scheduling, or service coordination.
- Previous exposure to WHS systems, compliance environments, or regulated industries.
Benefits
- Robust benefits package
- Global career opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
preventative maintenancesystem diagnosticsequipment installationfault-findingrepair workdata entryinventory managementdiagnostic toolselectronic repairmechanical repair
Soft skills
problem-solvingtroubleshootingeffective communicationcustomer-centric attitudeself-motivatedorganizational skillstime managementflexibilitycollaborationservice excellence
Certifications
Australian driver's licencestate/territory gaming licences