Partner Success Manager
ConnectWise
Customer Success Technician
Aristocrat
full-time
Posted on:
Location Type: Hybrid
Location: Sydney • 🇦🇺 Australia
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
LinuxVMware
About the role
- Provide on-site pre and post installation & support for Aristocrats Venue Management Systems, Applications & Web-based products
- Build and install software on machines (EGM’s, Workstations, Servers)
- Ability to participate in a rotating on-call schedule
- Manage Client calls applying our Call Management System (Sales Force)
- Update call tickets with necessary information in line with our service levels and bring up when appropriate to our Senior Engineers
- Liaise with customers to ensure visits are timely and impactful
- Ensure a professional image when in the presence of Customers and that their requirements are met in a timely manner
- Liaise and work with internal resources to deliver client requirements i.e., Service Technicians
- Adapt to a fast-paced, constantly evolving environment
- Participate in and support the overall CXS strategy.
Requirements
- Epic customer service skills
- A love of helping people and an appetite to learn
- Experience building & configuring operating system workstations and servers
- Excellent problem-solving skills
- Demonstrated organizational skills and an ability to work unsupervised
- Strong written and verbal communication skills
- Strong computer literacy
- Experience with VMware, Linux & Windows (Server and Workstation) software advantageous
- Experience with Salesforce or a similar CMS tool advantageous
- Combination of software and hardware experience advantageous.
Benefits
- Travel Expectations Up to 25%
- This role is subject to mandatory background screening and regulatory approvals.
- As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
software installationoperating system configurationproblem-solvingcomputer literacyhardware experienceVMwareLinuxWindows ServerWindows Workstationcall management
Soft skills
customer serviceadaptabilityorganizational skillscommunication skillsability to work unsupervisedinterpersonal skillsprofessionalismteam collaborationlearning aptitudetime management