Customer Success Manager

• Provide on-site pre and post installation & support for Aristocrats Venue Management Systems, Applications & Web-based products
• Build and install software on machines (EGM’s, Workstations, Servers)
• Ability to participate in a rotating on-call schedule
• Manage Client calls applying our Call Management System (Sales Force)
• Update call tickets with necessary information in line with our service levels and bring up when appropriate to our Senior Engineers
• Liaise with customers to ensure visits are timely and impactful
• Ensure a professional image when in the presence of Customers and that their requirements are met in a timely manner
• Liaise and work with internal resources to deliver client requirements i.e., Service Technicians
• Adapt to a fast-paced, constantly evolving environment
• Participate in and support the overall CXS strategy.

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Customer Success Manager