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Arista Networks

TAC Engineer

Arista Networks

Technical Solutions Engineer providing post-sales support for Arista Datacenter and Campus products. Collaborating with sales and technical teams to troubleshoot customer issues and enhance product quality.

Posted 5/22/2026full-timeRemote • 🇮🇪 IrelandMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
DockerJavaJavaScriptKubernetesLinuxPerlPythonTCP/IPVMware

About the role

Key responsibilities & impact
  • Post-sales technical support of Arista Datacenter and Campus products and solutions.
  • Respond to customer product inquiries via telephone or email.
  • Resolve customer concerns raised during installation, operation, maintenance, product application, or compatibility matters.
  • Troubleshoot problems with hardware equipment and software applications and recommend corrective action.
  • Recreate customer network issues in a dedicated lab environment (as needed).
  • Document customer communication and recurring technical issues to support product quality programs and product development.

Requirements

What you’ll need
  • Proficiency with TCP/IP and the traditional networking technologies required.
  • Knowledge of core networking concepts and protocols such as: ARP, BGP, DHCP, Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, OpenFlow, OSPF, PIM, QOS, RIP, Sflow, SNMP, STP
  • Server virtualization (VMware ESXi, Microsoft Hyper-V, KVM, etc)
  • Networking troubleshooting tools such as IXIA, tcpdump, and Wireshark.
  • Programming/scripting proficiency in either C++, Java, Python, Perl, JavaScript, shell.
  • Linux OS navigation.
  • Knowledge of Containers (Kubernetes, Docker, etc.) and SDN networking concepts.
  • Minimum education is a BS in a technical field (CS/Networking majors preferred).
  • Industry certifications preferred.
  • Prior customer-facing experience preferred.

Benefits

Comp & perks
  • remote work options

ATS Keywords

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Hard Skills & Tools
TCP/IPARPBGPDHCPICMPIPv4IPv6LinuxC++Python
Soft Skills
customer supporttroubleshootingcommunicationproblem-solvingdocumentation
Certifications
BS in technical fieldindustry certifications