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TAC Engineer
Arista NetworksTechnical Solutions Engineer providing post-sales support for Arista Datacenter and Campus products. Collaborating with sales and technical teams to troubleshoot customer issues and enhance product quality.
Tech Stack
Tools & technologiesDockerJavaJavaScriptKubernetesLinuxPerlPythonTCP/IPVMware
About the role
Key responsibilities & impact- Post-sales technical support of Arista Datacenter and Campus products and solutions.
- Respond to customer product inquiries via telephone or email.
- Resolve customer concerns raised during installation, operation, maintenance, product application, or compatibility matters.
- Troubleshoot problems with hardware equipment and software applications and recommend corrective action.
- Recreate customer network issues in a dedicated lab environment (as needed).
- Document customer communication and recurring technical issues to support product quality programs and product development.
Requirements
What you’ll need- Proficiency with TCP/IP and the traditional networking technologies required.
- Knowledge of core networking concepts and protocols such as: ARP, BGP, DHCP, Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, OpenFlow, OSPF, PIM, QOS, RIP, Sflow, SNMP, STP
- Server virtualization (VMware ESXi, Microsoft Hyper-V, KVM, etc)
- Networking troubleshooting tools such as IXIA, tcpdump, and Wireshark.
- Programming/scripting proficiency in either C++, Java, Python, Perl, JavaScript, shell.
- Linux OS navigation.
- Knowledge of Containers (Kubernetes, Docker, etc.) and SDN networking concepts.
- Minimum education is a BS in a technical field (CS/Networking majors preferred).
- Industry certifications preferred.
- Prior customer-facing experience preferred.
Benefits
Comp & perks- remote work options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
TCP/IPARPBGPDHCPICMPIPv4IPv6LinuxC++Python
Soft Skills
customer supporttroubleshootingcommunicationproblem-solvingdocumentation
Certifications
BS in technical fieldindustry certifications