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TAC Engineer
Arista NetworksTechnical Solutions Engineer providing post-sales support for Arista Datacenter and Campus products. Collaborating with sales and technical teams to troubleshoot customer issues and enhance product quality.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TCP/IPARPBGPDHCPICMPIPv4IPv6LinuxC++Python
Soft Skills
customer supporttroubleshootingcommunicationproblem-solvingdocumentation
Tools & Technologies
VMware ESXiMicrosoft Hyper-VKVMIXIAtcpdumpWiresharkKubernetesDocker
Certifications & Qualifications
BS in technical fieldindustry certifications
Industry Keywords
networking technologiesnetwork protocolsserver virtualizationSDN networkingproduct quality programs
Tech Stack
Tools & technologiesDockerJavaJavaScriptKubernetesLinuxPerlPythonTCP/IPVMware
About the role
Key responsibilities & impact- Post-sales technical support of Arista Datacenter and Campus products and solutions.
- Respond to customer product inquiries via telephone or email.
- Resolve customer concerns raised during installation, operation, maintenance, product application, or compatibility matters.
- Troubleshoot problems with hardware equipment and software applications and recommend corrective action.
- Recreate customer network issues in a dedicated lab environment (as needed).
- Document customer communication and recurring technical issues to support product quality programs and product development.
Requirements
What you’ll need- Proficiency with TCP/IP and the traditional networking technologies required.
- Knowledge of core networking concepts and protocols such as: ARP, BGP, DHCP, Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, OpenFlow, OSPF, PIM, QOS, RIP, Sflow, SNMP, STP
- Server virtualization (VMware ESXi, Microsoft Hyper-V, KVM, etc)
- Networking troubleshooting tools such as IXIA, tcpdump, and Wireshark.
- Programming/scripting proficiency in either C++, Java, Python, Perl, JavaScript, shell.
- Linux OS navigation.
- Knowledge of Containers (Kubernetes, Docker, etc.) and SDN networking concepts.
- Minimum education is a BS in a technical field (CS/Networking majors preferred).
- Industry certifications preferred.
- Prior customer-facing experience preferred.
Benefits
Comp & perks- remote work options