Manager, Customer Success

Arise

Customer Success Manager ensuring clients maximize value from Arise's disruptive BPO technology platform. Overseeing vendor relationships and achieving contact center objectives.

Posted 5/16/2026full-time🇵🇭 PhilippinesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Managing vendor contract compliance
Participating in new vendor implementation
Ensuring that Arise achieves and exceeds all client metrics
Program analysis and reporting through strong analytical reports to illustrate results and achievement of program metrics
Overseeing goal setting, monitoring of program trends
Participating in client meeting and calibration sessions on a daily/weekly basis
Developing and implementing improvement action plans that can be offered to vendors
Initial point of escalation on the program. Responsible for escalation tracking and resolution
Budget management
Coordinate with the Director, Customer Success to achieve client metrics
Related duties as required
Special projects as assigned by Senior Manager, Customer Success or Director, Customer Success
Works independently to drive client program metrics

Requirements

What you’ll need

Minimum 5 years related Operations Management work experience in Contact Center/ BPO required
Knowledge of vendor management
Strong Quality Assurance experience
Bachelor’s degree or equivalent combination of education and/or work experience
Ability to facilitate/conduct virtual meetings in a one-on-one and/or group setting
Proficient in Microsoft applications with a strong emphasis on Word, Excel (Pivot tables and V-lookups), Outlook and Microsoft Project.
A self-motivated and proactive team-player, working quickly and accurately under pressure and time constraints, with minimal supervision
Extreme attention to detail
Data driven decision maker
Must possess excellent interpersonal, oral, and written communication skills.
Professionalism and the ability to work well with others are extremely important, as well as the ability to maintain confidentiality of information

Benefits

Comp & perks

Health insurance
Flexible with schedule to attend clients’ needs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

vendor managementquality assurancebudget managementdata analysisprogram analysisimprovement action plansgoal settingescalation trackingreportingcontact center operations

Soft Skills

interpersonal skillscommunication skillsattention to detailself-motivatedproactiveteam playerability to work under pressureprofessionalismconfidentialityfacilitation skills

Certifications

Bachelor's degree