Arise

Account Manager

• Collecting and maintaining client contact information, operator/brand details, and any other documentation required by the Account Management team.
• Supporting and monitoring clients' promotional activities, ensuring marketing commitments are followed and assisting with setup when needed.
• Assisting in collecting and maintaining technical client information.
• Supporting testing of new features on behalf of the Account Management team and clients.
• Assisting in monitoring and updating game settings, including RTP levels and bet scales.
• Participating in internal review projects alongside the Account Management and Operations teams.
• Ensuring clients' product libraries from ARRISE are live and functional on client websites.
• Developing an understanding of a client's player user journey and providing reports to the Account Management team.
• Collaborating with the Sales Support Team to ensure a smooth handover for newly onboarded clients.
• Supporting the Account Management team with internal procedural requirements.
• Assisting with any other tasks as required by the Account Management and Operations teams.

Account Manager, Portuguese Language

Engineer

• Participate in team meetings (daily, planning, retrospective, etc)
• Understand new business requirements and transform them into technical tasks
• Ensure all operational processes are carried on in an appropriate way
• Work with relevant certification authorities to ensure all existing and new products meet their requirements
• Coordinate and enable effective communication within the team and between different teams (in the process of preparing games before certification and during the certification process)
• Collecting all the necessary tech files for the game's certification
• Provide support to resolve issues raised in the process of product certification
• Initiate and facilitate the creation of best practices work processes
• Assist in product testing to prove efficiency and quality
• Prepare documentation and participate in /conduct company audits
• Keep track of running projects and internal documentation
• Organize information and improve existing processes throughout the company

Account Manager, Portuguese Language

Certification Engineer