Arise

Manager

• To identify new business targets through research, existing relationships, targeted contact or formal introductions; moving the customer through the sales cycle;
• To create and manage the sales pipeline through focused activity;
• To understand and define customer requirements to be able to sell in a consultative and partnered way;
• To develop relationships with the customers and understand their business fully so that we sell to them in the correct manner;
• To be a Product Expert on both current and future ARRISE offerings, to talk with confidence and passion about our wide range of solutions;
• To co-ordinate internal teams to assist in converting a lead to a customer;
• To develop and update sales material including presentation resources to assist in the sale process;
• To create profitable commercials based on the businesses needs and our customers’ requirements;
• Report back to the business on the progress of each customer through the sales cycle;
• Attend trade shows, events and conferences where required;
• To complete demonstrations of our product solution either remotely or face-to-face in the customers ‘offices;
• To work with the Product and Marketing Teams to develop specific initiatives to win more new business.

Country Manager – Nordics

Analyst

• Collect and analyze data related to workforce management, including call volumes, service levels, agent performance, and other key metrics
• Maintain & publish comprehensive reports at day level, week level, month & quarter level including dashboards that provide a clear understanding of performance and efficiency (metrics like Shrinkage, Attrition, Graduation rate, AHT, Occupancy, Service level etc)
• Identify trends and patterns in data & provide recommendations for process improvements and optimization both internal & external facing
• Collaborate with cross-functional teams to understand business requirements and translate them into meaningful reporting solutions
• Monitor, track & publish metric comparisons (Budget vs Assumption vs Actual’s)
• Work with internal WFM poc’s, Customers & Finance in identifying and resolving gaps if any
• Perform regular audits to ensure data accuracy and integrity in relation to WFM Department Enterprise Reports, Dashboards, MBR & QBR deck data inputs etc
• Continuously analyze and evaluate the effectiveness of workforce management strategies and make recommendations for improvement
• Reduce Cost per Reports @ Arise & find opportunities to Automate/Transform business reporting
• Stay updated on industry best practices in workforce reporting and analytics

Data Analyst

QA Engineer

• Interpret requirements to develop positive and negative test scenarios
• Participate in developing of automated testing framework
• Develop and maintain test execution steps in an automated framework
• Perform manual and exploratory testing as needed
• Develop/utilize tools and programs to facilitate testing
• Identify, analyze, and troubleshoot problems
• Document and communicate test results
• Document and track product defects
• Adhere to team priorities and work well in an integrated developer/tester environment
• Collaborate with cross-functional teams to identify testing requirements and develop test plans and test cases
• Analyze and troubleshoot complex software issues in a timely and efficient manner
• Work closely with developers to provide feedback on code quality and functionality
• Participate in code reviews and provide suggestions for improvements
• Develop and maintain technical documentation related to testing

Arise

Country Manager – Nordics

Data Analyst

Automation QA Engineer – Platform

Automation QA Engineer