Arise

Engineer

• Participate in team meetings (daily, planning, retrospective, etc)
• Understand new business requirements and transform them into technical tasks
• Ensure all operational processes are carried on in an appropriate way
• Work with relevant certification authorities to ensure all existing and new products meet their requirements
• Coordinate and enable effective communication within the team and between different teams (in the process of preparing games before certification and during the certification process)
• Collecting all the necessary tech files for the game's certification
• Provide support to resolve issues raised in the process of product certification
• Initiate and facilitate the creation of best practices work processes
• Assist in product testing to prove efficiency and quality
• Prepare documentation and participate in /conduct company audits
• Keep track of running projects and internal documentation
• Organize information and improve existing processes throughout the company

Certification Engineer

Project Manager

• Determine the Client’s Learning needs for Independent Business-employed Client Support Professionals (CSPs)
• Secure any existing Client curricula to potentially expedite the Instructional Design process.
• Provide thought leadership and direction to Instructional Design Independent Businesses and contractors who are engaged to develop virtual instructor-led activities, blended eLearning solutions, simulations, animations, and other learning solutions to meet Client needs.
• Collaborate with Clients to analyze specific business needs, corporate culture, infrastructure, and performance gaps before designing and developing an advanced, custom, performance-improving training solution.
• Project manage Instructional Design Independent Businesses and contractors to execute end-to-end course development processes which includes designing and delivering solutions, executing project scope, validating business and technical requirements and parameters, and actively participating in the quality assurance role.
• Accomplish project objectives as defined by Client agreements and manage client expectations.
• Examine and recommend changes to a Client’s approach to reflect the best practices used in our virtual delivery model.
• Collaborate with the Arise Certification Operations area to deliver on all facets of certification around schedules, budget, and quality goals. This includes new client launches and large-scale projects.
• Monitor and organize projects in a database as they come in from clients and internal teams.
• Develop project plans, schedules, and objectives; establish and achieve financial objectives by preparing a project budget; schedule and approve expenditures; analyze variances and initiate corrective actions as needed.
• Keep skills current in the Instructional Design space by tracking industry advances, participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations, and representing Arise in the industry.
• Work with Instructional Design Independent Businesses and contractors to develop project agreements for each new project when necessary.
• Implement solutions by monitoring project progress, tracking action items, conducting design and implementation reviews, and examining, researching, and resolving issues and escalate issues with recommendations to appropriate levels.
• Build relationship with Clients while managing expectations, communicating project status, and resolving open issues.
• Respond to Client concerns, prepare reports, conduct reviews, and lead Client meetings.
• Lead performance quality analyses of new and existing Instructional content to ensure quality design standards as well as Arise standards are upheld.
• Complete post-production work (e.g. make recommendations to improve results, identify work process improvements, develop and coordinate project controls and associated performance metrics to measure success).
• Coordinate Instructional Design Independent Businesses and contractor resources to ensure the appropriate amount of time is spent on projects and help prioritize workload when the project conflicts with other job duties or projects.

Project Manager, Instructional Design

QA Automation Engineer

• Design scalable automation frameworks
• Establish reusable automation patterns
• Develop maintainable automation solutions
• Support enterprise-scale testing initiatives
• Build automated UI tests using Playwright, Cypress, Selenium, or equivalent tools
• Validate REST APIs and microservices
• Design performance testing strategies
• Identify vulnerabilities and risks

Quality Assurance Engineer – Automation

Designer

• Define and deliver the overall game vision, including game mechanics, play style, and theme
• Collaborate closely with mathematicians, artists, animators, and sound designers to bring your game to life
• Playtest and iterate on your game’s math, mechanics, game flow, and visual presentation with an eye toward creating the best player experience possible
• Produce and maintain clear design documentation for your game
• Collaborate with other game designers to provide gameplay feedback and recommendations for improvement on each other’s games
• Regularly play competitors’ games in the iGaming and land-based spaces to stay abreast of industry trends and new mechanics

Game Designer

Associate

• Define the mathematical profile of the game, including the game’s balance, volatility, and player experience
• Create and maintain the game’s PAR sheets and other math documentation, using both Excel and simulations
• Work closely with the Game Designer, prototyping team, and engineering team to ensure the math is implemented accurately and follows the overall game design
• Playtest and iterate on your game’s math and mechanics with an eye toward creating the best player experience possible
• Collaborate with other mathematicians to provide gameplay feedback and recommendations for improvement on each other’s games
• Regularly play competitors’ games in the iGaming and land-based spaces to stay abreast of industry trends and new mechanics

Associate Mathematician

Customer Success Manager

• Managing vendor contract compliance
• Participating in new vendor implementation
• Ensuring that Arise achieves and exceeds all client metrics
• Program analysis and reporting through strong analytical reports to illustrate results and achievement of program metrics
• Overseeing goal setting, monitoring of program trends
• Participating in client meeting and calibration sessions on a daily/weekly basis
• Developing and implementing improvement action plans that can be offered to vendors
• Initial point of escalation on the program. Responsible for escalation tracking and resolution
• Budget management
• Coordinate with the Director, Customer Success to achieve client metrics
• Related duties as required
• Special projects as assigned by Senior Manager, Customer Success or Director, Customer Success
• Responsible for other reports, analysis or other duties as assigned
• Works independently to drive client program metrics
• Requires little supervision to successfully deliver the core responsibilities