Arise

Customer Success Manager

• Managing vendor contract compliance
• Participating in new vendor implementation
• Ensuring that Arise achieves and exceeds all client metrics
• Program analysis and reporting through strong analytical reports to illustrate results and achievement of program metrics
• Overseeing goal setting, monitoring of program trends
• Participating in client meeting and calibration sessions on a daily/weekly basis
• Developing and implementing improvement action plans that can be offered to vendors
• Initial point of escalation on the program. Responsible for escalation tracking and resolution
• Budget management
• Coordinate with the Director, Customer Success to achieve client metrics
• Related duties as required
• Special projects as assigned by Senior Manager, Customer Success or Director, Customer Success
• Responsible for other reports, analysis or other duties as assigned
• Works independently to drive client program metrics
• Requires little supervision to successfully deliver the core responsibilities

Manager, Customer Success

• Managing vendor contract compliance
• Participating in new vendor implementation
• Ensuring that Arise achieves and exceeds all client metrics
• Program analysis and reporting through strong analytical reports to illustrate results and achievement of program metrics
• Overseeing goal setting, monitoring of program trends
• Participating in client meeting and calibration sessions on a daily/weekly basis
• Developing and implementing improvement action plans that can be offered to vendors
• Initial point of escalation on the program. Responsible for escalation tracking and resolution
• Budget management
• Coordinate with the Director, Customer Success to achieve client metrics
• Related duties as required
• Special projects as assigned by Senior Manager, Customer Success or Director, Customer Success
• Works independently to drive client program metrics

Operations

• Budget & Spend Management: Analyze, forecast, allocate, and track marketing budgets. Develop and maintain real-time reports to monitor spending against goals and KPIs. Conduct spend reconciliation against purchase orders and invoices.
• Vendor Management: Research, engage, and negotiate with external vendors. Maintain vendor contracts, ensuring operational, technical, and financial compliance. Track vendor performance and manage relationships effectively.
• Process Improvement & Workflow Management: Map, analyze, and enhance departmental procedures for efficiency. Implement and manage changes in processes, ensuring smooth transitions. Develop and maintain business continuity plans.
• Performance Reporting & Analysis: Utilize business intelligence tools (Power BI, Google Analytics, Microsoft CRM) to gather insights. Prepare and present findings to leadership for performance review and optimization. Collaborate with teams to implement improvements based on data analysis.
• Campaign Development & Management: Research, strategize, and plan marketing campaigns. Oversee campaign creation, implementation, and performance tracking. Analyze campaign spend against KPIs to assess ROI and optimize strategies.
• Copywriting: Produce SEO-optimized content for various platforms, including blogs, job board postings, ads, and web pages. Develop creative assets aligned with marketing objectives and brand guidelines.
• Salesforce Marketing Cloud and CRM: Facilitate migration and transition processes. Act as a representative stakeholder for Salesforce Marketing Cloud and CRM initiatives. Build, manage and report on Campaigns,

Manager, Customer Success

Manager, Customer Success

Campaign Operations Manager