Bilingual Clinical Support Specialist – Temp-to-Hire

Arine

Clinical Support Specialist utilizing Arine's software platform to enhance patient care via calls to patients, providers, and pharmacies. Engaging in the resolution of medication-related issues in a call center environment.

Posted 7/27/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient engagement and medication management, with a strong focus on optimizing patient outcomes through effective communication and documentation. Proficient in utilizing healthcare software and maintaining high standards of accuracy in a fast-paced environment.

Highest-signal resume keywords

Bilingual FluencyHealthcare CertificationKnowledge of Medical TerminologyCustomer Service SkillsProficiency in Google Workspace

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient EngagementMedication ManagementDocumentation AccuracyBasic Medical TerminologyScheduling Appointments

Soft Skills

Excellent Communication SkillsInterpersonal SkillsReliabilityAccountabilityAttention to Detail

Tools & Technologies

Arine's Software PlatformGoogle WorkspaceMac (Apple) Environment

Certifications & Qualifications

Certified Pharmacy TechnicianCertified Medical AssistantBehavioral Health Technician

Industry Keywords

HealthcarePatient CareMedication IssuesProcess ImprovementMetrics-Driven Environment

About the role

Key responsibilities & impact

Utilize Arine's software platform to optimize patient outcomes and enhance patient care
Make outbound calls to patients, providers, and pharmacies to intervene in patient cases
Document health and contact information and schedule appointments
Resolve medication-related issues and perform patient engagement activities
Answer inbound customer support requests and handle other assigned duties
Participate in process improvement meetings and team meetings

Requirements

What you’ll need

Bachelor's degree in Health Sciences or a related field preferred
Healthcare certification preferred (e.g., Certified Pharmacy Technician, Certified Medical Assistant, Behavioral Health Technician)
Bilingual fluency in English and either Spanish, Mandarin / Cantonese or Vietnamese
Ability to prioritize effectively and work in a fast-paced environment
Knowledge of basic medical terminology and medication names (brand and generic)
Excellent written and oral communication skills
Strong interpersonal and customer service skills
Demonstrated reliability, accountability, and follow-through
High attention to detail with a strong commitment to documentation accuracy
Comfort working in a metrics-driven environment where outcomes and quality are tracked
Strong computer skills, including proficiency in Google Workspace and Mac (Apple) environment

Benefits

Comp & perks

Full benefits starting from day one
Dynamic role with unparalleled learning and growth prospects
Opportunity to contribute to the company's growth and shape its future