Clinical Support Specialist, Medical Assistant

Arine

Clinical Support Specialist engaging patients over the phone to deliver clinical services. Utilizing Arine's software platform to enhance patient care and efficiently manage tasks.

Posted 7/27/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and interpersonal skills while engaging patients and providers, ensuring accurate documentation and adherence to clinical workflows. Proficient in utilizing healthcare software and tools to manage patient interactions and improve service outcomes.

Highest-signal resume keywords

Healthcare CertificationMedication AdherencePatient EngagementDocumentation AccuracyGoogle Workspace Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Medical TerminologyMedication Names KnowledgeClinical InterventionsCall Center ExperiencePatient-Facing Experience

Soft Skills

Excellent Written CommunicationStrong Interpersonal SkillsEmpathyAttention to DetailReliability

Tools & Technologies

Google WorkspaceMac (Apple) EnvironmentSlackFive9Clinical Software Platforms

Certifications & Qualifications

Certified Pharmacy TechnicianCertified Medical AssistantBehavioral Health Technician

Industry Keywords

HealthcarePatient EducationTelephonic AppointmentsProcess ImprovementMetrics-Driven Environment

About the role

Key responsibilities & impact

Engaging patients over the phone to deliver Arine's services on behalf of their health plan, including clearly explaining clinical programs (i.e. medication adherence, medication therapy management, medication reviews, etc.) and benefits
Managing a consistent volume of outbound and inbound calls while maintaining productivity and service quality
Meeting individual and team performance metrics related to outreach, engagement, documentation quality, and service outcomes
Escalating potential medication-related and health-related issues to a pharmacist
Obtaining provider contact information to facilitate the delivery of clinical interventions
Obtaining patient information required for clinical interventions
Answering phone calls from patients, providers, and pharmacies and responding to inquiries professionally
Accurately documenting all interactions, interventions, and outcomes in Arine's software platform
Participating in process improvement meetings and team meetings to optimize workflows
Following up with hospitals, clinics, pharmacies, and patients to resolve clinical issues and concerns
Preparing and sending patient educational materials and other necessary items as needed
Scheduling patients for telephonic or videoconference appointments with clinical pharmacists
Assisting with obtaining referrals and authorizations
Following established workflows while remaining flexible as processes evolve
Taking ownership of assigned work and seeing it through to completion

Requirements

What you’ll need

Bachelor's degree in Health Sciences or a related field preferred
Healthcare certification preferred (e.g., Certified Pharmacy Technician, Certified Medical Assistant, Behavioral Health Technician)
Candidates with equivalent medical, healthcare, call center, customer service, or patient-facing experience are encouraged to apply
Ability to prioritize effectively and work in a fast-paced environment
Knowledge of basic medical terminology and medication names (brand and generic)
Excellent written and oral communication skills
Strong interpersonal and customer service skills, with the ability to build rapport, demonstrate empathy, and remain patient-focused during high-volume phone interactions
Demonstrated reliability, accountability, and follow-through
High attention to detail with a strong commitment to documentation accuracy
Comfort working in a metrics-driven environment where outcomes and quality are tracked
Strong computer skills, including proficiency in Google Workspace and Mac (Apple) environment, with comfort using collaboration and contact-center tools such as Slack and Five9, navigating multiple browser-based systems simultaneously, utilizing keyboard shortcuts, maintaining a high typing speed (WPM), and performing basic technical troubleshooting to stay productive in a phone-based environment
Comfort learning and using new technologies, including clinical software platforms
A team player mindset with the ability to work independently
Openness to coaching, feedback, and continuous learning
Ability to work 40 hours/week (within company operating hours of Monday-Friday, 6AM-6PM Pacific Time, with up to two rotating Saturday shifts/month)

Benefits

Comp & perks

Full benefits starting from day one