Clinical Support Specialist – Medication Adherence

Arine

Clinical Support Specialist using Arine's software platform to enhance patient care and outcomes. Engage with patients, providers, and pharmacies via calls in a fast-paced environment.

Posted 7/27/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient engagement and communication, with a strong focus on medication adherence and clinical interventions. Proficient in documentation accuracy and maintaining service quality in a metrics-driven healthcare environment.

Highest-signal resume keywords

Patient EngagementMedication AdherenceDocumentation AccuracyCustomer Service SkillsHealthcare Certification

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Medical TerminologyMedication NamesClinical InterventionsDocumentation QualityMetrics-Driven Performance

Soft Skills

Excellent Communication SkillsInterpersonal SkillsEmpathyAttention to DetailReliability

Tools & Technologies

Google WorkspaceMac (Apple) EnvironmentSlackFive9Clinical Software Platforms

Certifications & Qualifications

Certified Pharmacy TechnicianCertified Medical AssistantBehavioral Health Technician

Industry Keywords

HealthcarePatient-Facing ExperienceCall CenterClinical ProgramsProcess Improvement

About the role

Key responsibilities & impact

Engage patients over the phone to deliver Arine's services on behalf of their health plan, including clearly explaining clinical programs (i.e. medication adherence, medication therapy management, medication reviews, etc.) and benefits
Manage a consistent volume of outbound and inbound calls while maintaining productivity and service quality
Meet individual and team performance metrics related to outreach, engagement, documentation quality, and service outcomes
Escalate potential medication-related and health-related issues to a pharmacist
Obtain provider contact information to facilitate the delivery of clinical interventions
Obtain patient information required for clinical interventions
Answer phone calls from patients, providers, and pharmacies and respond to inquiries professionally
Accurately document all interactions, interventions, and outcomes in Arine's software platform
Participate in process improvement meetings and team meetings to optimize workflows
Follow up with hospitals, clinics, pharmacies, and patients to resolve clinical issues and concerns
Prepare and send patient educational materials and other necessary items as needed
Schedule patients for telephonic or videoconference appointments with clinical pharmacists
Assist with obtaining referrals and authorizations
Follow established workflows while remaining flexible as processes evolve
Take ownership of assigned work and see it through to completion.

Requirements

What you’ll need

Bachelor's degree in Health Sciences or a related field preferred
Healthcare certification preferred (e.g., Certified Pharmacy Technician, Certified Medical Assistant, Behavioral Health Technician)
Candidates with equivalent medical, healthcare, call center, customer service, or patient-facing experience are encouraged to apply
Ability to prioritize effectively and work in a fast-paced environment
Knowledge of basic medical terminology and medication names (brand and generic)
Excellent written and oral communication skills
Strong interpersonal and customer service skills, with the ability to build rapport, demonstrate empathy, and remain patient-focused during high-volume phone interactions
Demonstrated reliability, accountability, and follow-through
High attention to detail with a strong commitment to documentation accuracy
Comfort working in a metrics-driven environment where outcomes and quality are tracked
Strong computer skills, including proficiency in Google Workspace and Mac (Apple) environment, with comfort using collaboration and contact-center tools such as Slack and Five9
Ability to learn and use new technologies, including clinical software platforms
Openness to coaching, feedback, and continuous learning
Ability to work 40 hours/week (within company operating hours of Monday-Friday, 6AM-6PM Pacific Time, with up to two rotating Saturday shifts/month).

Benefits

Comp & perks

Full benefits starting from day one
Opportunity to contribute to the company's growth and shape its future
Unparalleled learning and growth prospects
Collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.