Client Success Executive

Arine

Mid-level Client Success Executive responsible for managing client relationships at Arine. Focused on improving outcomes and reducing costs through strategic insights at a healthcare technology firm.

Posted 7/27/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $160,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and client success within the healthcare industry, with a strong focus on medication therapy management and strategic project execution. Proven ability to communicate effectively, lead cross-functional teams, and drive client engagement through innovative solutions.

Highest-signal resume keywords

Account ManagementClient SuccessMedication Therapy ManagementProject ManagementHealthcare Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Strategic PlanningKPI DevelopmentOperational MetricsChange ManagementCase Study Documentation

Soft Skills

Excellent CommunicationTeam LeadershipClient Needs ArticulationCollaboration

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointJIRAHubSpot

Certifications & Qualifications

Doctor of Pharmacy (PharmD)

Industry Keywords

HealthcarePharmacyCMS Quality MeasuresComprehensive Medication ManagementMedication Optimization

About the role

Key responsibilities & impact

Serve as the primary point of contact for clients, overseeing all business aspects of the client life cycle from implementation through maintenance.
Create and oversee client-specific and organizational KPIs and operational metrics to ensure the quality of deliverables meets or exceeds client expectations and understand internal engagement and activity metrics underpinning that performance.
Build deep knowledge of each client’s needs and goals, match those needs using Arine’s platform and identify areas where additional capabilities could be deployed.
Represent the voice of the client and collaborate with the Product, Engineering and Delivery teams to monitor opportunities for new products and features as Arine grows its customer base.
Generate and document use cases, case studies, white papers, and other client success examples to build Arine brand awareness in conjunction with the marketing team.
Coordinate with cross-functional Arine teams and contribute to dynamic mission and vision creation, identification and attainment of strategic goals, and act as a change agent in successfully supporting Arine’s vision to be a world leader in medication optimization.

Requirements

What you’ll need

5+ years of experience in account management, client success, consulting, or other client-facing leadership role with a track record of execution, innovation, and passion for growth in the healthcare industry; health plan experience highly desirable.
Excellent written and verbal communication skills; ability to articulate client needs and to translate complex concepts into digestible and understandable messaging required.
Ability to lead a team to successfully drive a project to completion from strategy development through planning, execution and closure.
Strong knowledge of and ability to set the strategic path and execute integrated project management processes.
Undergraduate degree required; Masters or commensurate experience preferred; strong preference for Healthcare or Pharmacy education / training in addition to strong business acumen: pharmacist, nurse, or other experience preferred.
Strong knowledge of medication therapy management, CMS quality measures, comprehensive medication management and optimization strategies highly desirable.
Computer Skills: To perform this job successfully, an individual should have expertise in Microsoft Word, Microsoft Excel, and Microsoft PowerPoint. Familiarity with project management software such as JIRA, and CRM platforms (HubSpot) highly desired.
Bonus points for Doctor of Pharmacy (PharmD) degree.

Benefits

Comp & perks

Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future.
You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.