Customer Support

• As a Customer Service Representative (m/f/d), you are the first point of contact for our customers.
• You not only provide excellent care and resolution of customer concerns, but also actively support our internal operational processes.
• Competent handling of customer inquiries via email, chat and phone
• Resolving support cases and ensuring high customer satisfaction
• Proactively supporting internal teams (Sales, Trainers) with operational processes
• Managing and optimizing tools such as Digistore24, Memberspot, Mailchimp, Typeform, Zapier, Facebook
• Maintaining and organizing projects in Asana
• Creating process documentation and FAQs for internal procedures
• Supporting management with organizational and administrative tasks in day-to-day operations

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