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Director, US Patient Assistance Program
argenxLead argenx’s US Patient Assistance Program, overseeing strategy and execution for patient access initiatives. Collaborate with stakeholders to ensure patients with financial barriers can access therapy.
About the role
Key responsibilities & impact- Lead the strategy, design, and execution of argenx’s PAP across current and future indications
- Partner closely with US Patient Advocacy leadership and cross-functional stakeholders
- Design scalable, indication-agnostic program frameworks that support portfolio growth
- Own end-to-end execution of PAP operations, including intake, eligibility determination, case management workflows, and product fulfillment pathways
- Oversee performance of hub, specialty pharmacy, and third-party vendors; manage SLAs, KPIs, and continuous improvement initiatives
- Serve as the primary business lead for vendors supporting PAP operations
Requirements
What you’ll need- Bachelor’s Degree required; advanced degree (MBA, MHA, PharmD, or similar) preferred
- 10+ years of pharmaceutical, biotech, healthcare operations, or related experience
- Experience leading patient support, hub, call center, or program operations teams
- Deep knowledge of patient assistance programs, benefits verification, and specialty pharmacy processes
- Experience managing third-party vendors and driving SLA performance
- Strong understanding of compliance requirements, HIPAA, and patient privacy regulations
- Approximately 30% Travel Required
Benefits
Comp & perks- Comprehensive benefits package including but not limited to health benefits
- Retirement savings plans
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
patient assistance programsbenefits verificationspecialty pharmacy processescase management workflowsprogram operationsSLA performance managementKPI managementcontinuous improvement initiatives
Soft Skills
leadershipcollaborationstrategic planningcommunicationvendor management
Certifications
Bachelor's DegreeMBAMHAPharmD