FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
About the role
Key responsibilities & impact- Customer support: You are the point of contact for our German-speaking customers via phone (inbound only) and email.
- Amazon communication: You respond to buyer inquiries on Amazon and handle reviews.
- Advice: You assist with questions about products, orders and returns.
- Ticketing system: You process requests accurately in the ticketing system and document them transparently.
- Technical support: You handle warranty, repair and complaint requests.
- Spare parts: You clarify and order required spare parts.
- Coordination: You maintain regular communication with the logistics, returns and order processing teams.
Requirements
What you’ll need- Mandatory – customer service experience: You have several years of experience in customer service, ideally in a senior role or as a team lead.
- Entry-level applicants, career changers or students without customer service experience are not suitable for this role — we are looking for someone who already has solid hands-on expertise.
- Returnees (re-entering the workforce) are explicitly welcome.
- Communication: You are friendly, patient and confident on the phone.
- Language: German at native level, spoken and written.
- Independent working style: You work reliably and on your own initiative.
- Technical affinity: Confident use of laptop, smartphone and common tools (Office, ticketing system, browser).
- Experience in customer service for technical products is a clear plus.
- Residence preferably in Germany.
Benefits
Comp & perks- 100% remote – location-independent work from anywhere in Germany
- Flexible scheduling – you plan your weekly hours in a rhythm that suits your life
- Reliable structures – fixed contacts, clear processes, no chaos
- Fair compensation with a bonus system
- Steep learning curve with responsibility from day one
- Prospect of long-term cooperation
- Free use of our fitness equipment
- A dynamic team of colleagues without a 9-to-5 mentality, but with respect for others' time
- Our philosophy: “Hire for Attitude – Train for Skills”
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer service experiencetechnical supportproduct knowledgeorder processingwarranty handlingcomplaint resolutionspare parts ordering
Soft Skills
communicationpatienceconfidenceindependent workingreliability