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About the role
Key responsibilities & impact- Provide technical support for mobile device, mobility platform, and application issues through the ticketing system, telephone, and email.
- Administer, support, and maintain enterprise mobility systems and applications, including Workspace ONE UEM.
- Coordinate and assist with the installation, configuration, deployment, and maintenance of mobile platform software, hardware, and devices for internal teams, remote employees, vendors, and contractors.
- Troubleshoot complex mobility and endpoint issues, identify root causes, and implement timely resolutions or escalations.
- Support Windows Server 2019 or later environments, including server administration, vulnerability remediation, and security patching.
- Perform configuration management activities and maintain accurate technical, operational, and system documentation.
- Assist with the development and improvement of IT procedures that increase efficiency, enhance workflow, strengthen security, and improve customer satisfaction.
- Collaborate with senior staff, organizational stakeholders, internal systems administrators, and non-technical users to communicate technical information clearly and effectively.
- Participate in flexible scheduling and 24x7 on-call technical support rotations as required.
- Support continuous improvement initiatives related to mobility architecture, device management, platform reliability, and service delivery.
Requirements
What you’ll need- Four or more years of operations support experience with Windows Server 2019 or later.
- Four or more years of operations support experience with the Workspace ONE UEM mobile device management platform.
- Hands-on experience with Windows Server administration, management, vulnerability remediation, and patching.
- Demonstrated experience providing enterprise technical support for mobile devices, mobility platforms, and related applications.
- Experience performing configuration management and developing technical and operational documentation.
- Ability to troubleshoot technical issues and communicate solutions to both technical and non-technical audiences.
- Ability to work a flexible schedule and participate in a 24x7 on-call technical support rotation.
- Strong written and verbal communication skills, including the ability to engage with senior staff, stakeholders, systems administrators, vendors, contractors, and end users.
Benefits
Comp & perks- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off
- Family Leave (Maternity, Paternity)
- Short Term & Long-Term Disability
- Training & Development