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Tech Stack
Tools & technologiesPMPServiceNowTableau
About the role
Key responsibilities & impact- Own and maintain the Trusted Workforce 2.0 governance framework, including policies, standards, control catalog, SOPs, workflows, and governance documentation.
- Support governance across personnel vetting and credentialing lifecycle activities, including intake, adjudication, PIV issuance and maintenance, reciprocity, and continuous vetting.
- Establish, monitor, and maintain compliance controls, service level agreements, quality standards, and performance expectations.
- Conduct control testing, quality reviews, compliance assessments, and Corrective Action Planning and Remediation activities through closure.
- Maintain audit-ready documentation, including evidence plans, control matrices, records schedules, control narratives, process workflows, and supporting artifacts.
- Support responses to oversight inquiries, audits, reviews, and information requests from entities such as IG, GAO, OPM, DHS, OMB, and other federal stakeholders.
- Support VA governance boards and governance meetings by documenting policy updates, governance changes, risks, issues, decisions, action items, and metrics.
- Use data, reporting, and performance insights to support decision-making, identify risks, and drive timely resolution of governance and compliance matters.
- Align systems, data, and operational processes with Trusted Workforce 2.0 policy requirements.
- Define business requirements, functional requirements, acceptance criteria, and documentation for system or process changes involving platforms such as VA-CABS, USAccess, NBIS/eApp, ServiceNow, and related tools.
- Partner with OSP, PVCM operations, OIT, HR/security stakeholders, and external credentialing partners to ensure governance, policy, and compliance alignment.
- Develop and deliver training materials, change management communications, FAQs, policy updates, SOP updates, and stakeholder briefing materials.
- Ensure Section 508 accessibility, privacy, records management, and compliance requirements are embedded into processes, workflows, and deliverables.
- Read, interpret, and implement federal policy requirements and translate them into practical operational guidance.
- Identify process gaps, control weaknesses, compliance risks, and improvement opportunities, and recommend corrective actions.
- Maintain strong stakeholder relationships and communicate clearly with government customers, technical teams, operational teams, and leadership.
Requirements
What you’ll need- Bachelor’s degree
- Public Trust clearance eligibility required
- Experience supporting federal personnel vetting, personnel security, credentialing, adjudication, background investigation, HSPD-12 PIV, or related federal security programs.
- Working knowledge of Trusted Workforce 2.0 concepts, including risk tiers, continuous vetting, adjudicative guidelines, reciprocity, and related personnel vetting requirements.
- Experience with governance, compliance, control design, control testing, audit response, QA/QC, or Corrective Action Planning and Remediation.
- Ability to read, interpret, and implement federal policy and translate requirements into SOPs, control narratives, workflows, and operational guidance.
- Experience developing or maintaining documentation such as policies, SOPs, control matrices, evidence plans, records schedules, workflows, or governance artifacts.
- Experience supporting stakeholder meetings, governance boards, risk and issue tracking, action item management, or executive-level reporting.
- Data literacy and experience supporting reporting, metrics, dashboards, data validation, or performance oversight.
- Strong written communication, stakeholder management, documentation, analytical, and interpersonal skills.
- Preferred Qualifications
- Experience supporting VA, OSP, PVCM, or another large federal agency environment.
- Familiarity with VA-CABS, USAccess, NBIS/eApp, ServiceNow, or related federal personnel security and credentialing systems.
- Experience with Power BI, Tableau, or similar reporting and dashboard tools.
- Experience responding to or supporting oversight inquiries, audits, or reviews from IG, GAO, OPM, DHS, OMB, or similar federal oversight entities.
- Experience supporting Section 508 compliance, privacy requirements, records management, audit readiness, and federal information governance.
- Experience developing training materials, change management plans, FAQs, stakeholder communications, or policy implementation materials.
- Lean Six Sigma, PMP, CSM, or related certification.
Benefits
Comp & perks- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off
- Family Leave (Maternity, Paternity)
- Short Term & Long-Term Disability
- Training & Development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
federal personnel vettingcredentialingadjudicationbackground investigationHSPD-12 PIVgovernancecompliancecontrol designcontrol testingdata validation
Soft Skills
written communicationstakeholder managementdocumentationanalytical skillsinterpersonal skillsrisk trackingissue trackingaction item managementexecutive-level reportingchange management
Certifications
Lean Six SigmaPMPCSM