ARETUM

Service Now Developer – Dashboard Lead

ARETUM

full-time

Posted on:

Location Type: Hybrid

Location: Arlington • Virginia • United States

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Job Level

Senior

Tech Stack

CloudServiceNow

About the role

  • Provide development capabilities to support ServiceNow organizational milestones, dashboards, and processes
  • Migrate project instance from Jira to ServiceNow
  • Creates and maintains Executive, Annual Operating Plan (AOP), and Internal Milestone dashboards
  • Creates/maintains portfolio governance reporting and processes
  • Generate reports for review and planning events
  • Manages the upload and updates process of activities and milestones in ServiceNow
  • Integrate reporting data with other tools/system
  • Develops and maintains backlog of solutions prioritized by the client and Develops workflows within ServiceNow
  • Oversee business management planning, integration, and execution of service IT and customer workflows for all customer segments from as identified through governance materials and frameworks into the ServiceNow application.
  • Develop, review, and align ServiceNow documentation (playbooks, internal and external user guides, testing materials, etc.) with ServiceNow processes to ensure usability and understanding for all customer segments.
  • Manage continuous improvement (testing) of service processes within the ServiceNow application regularly

Requirements

  • Strong coordination skills – able to recognize or establish appropriate protocols between high level government managers and able to display strong persuasion skills to build consensus among teams
  • Strong communication skills through both writing, building out documents and briefings, and acting as a facilitator
  • Strong comfort level with MS tools such as Word, Excel, PowerPoint, SharePoint, and Teams – especially with tools like SharePoint and Teams has the ability to utilize these tools in a manner that benefits process development and recognition
  • Comfort level in developing dashboards – background in Power BI
  • Strong process development skills with the ability to understand how multiple stakeholders impact the process and able to communicate this process both verbally and visually
  • 7-10 years experience, BA or BS in relevant field such as Business Management, Communications, Organizational Management, Computer Science, Engineering
  • DHS Suitability/preferably with CISA
  • **Preferred Qualifications**
  • Ideally experienced in customer service, especially using ServiceNow or similar customer service management platforms such as ZenDesk, Salesforce Service Cloud, Help Scout, etc.
  • **Travel Requirement**
  • Travel to client locations is required for this position and may vary based on project needs.
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off
  • Family Leave (Maternity, Paternity)
  • Short Term & Long-Term Disability
  • Training & Development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ServiceNowJiraPower BIdashboard developmentprocess developmentreport generationworkflow developmentdata integrationportfolio governance reportingcontinuous improvement
Soft Skills
coordination skillscommunication skillspersuasion skillsfacilitationprocess understandingstakeholder managementconsensus buildingvisual communicationdocument writingteam collaboration
Certifications
CISADHS Suitability