Serve as the Government’s primary point of accountability for infrastructure operations and modernization initiatives.
Oversee daily operations of data centers, servers, storage, directory services, back-up/recovery, and endpoint infrastructure.
Manage cross-functional teams of government staff, contractors, and vendors delivering enterprise IT services.
Develop and maintain operational plans, schedules, and reports aligned with ITIL and project management best practices.
Ensure infrastructure services meet or exceed SLAs, KPIs, and operational readiness requirements.
Lead incident, problem, and change management processes to ensure system reliability and continuity of operations.
Coordinate modernization projects, including cloud migrations (Iaas, Paas) and automation adoption (e.g., Ansible, Terraform, SCCM).
Manage operational risk, contingency planning, and disaster recovery exercises to maintain compliance with agency continuity and cybersecurity policies.
Collaborate with acquisition and technical teams to define infrastructure requirements, evaluate vendors, and support procurement activities.
Provide executive-level briefings and performance reports to federal leadership on program health, risk, and strategic alignment.
Ensure compliance with federal cybersecurity and IT governance frameworks including NIST SP 800-53, TIC 3.0, Zero Trust, FISMA, FedRAMP.
Requirements
Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
Master’s degree preferred (may substitute for up to 3 years of experience).
Project Management Professional (PMP) certification from PMI or a project management degree from an accredited institution.