ARETUM

Infrastructure Operations Program/Project Manager

ARETUM

full-time

Posted on:

Location Type: Hybrid

Location: McLean • Virginia • 🇺🇸 United States

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Job Level

SeniorLead

Tech Stack

AnsibleAWSAzureCloudCyber SecurityPMPTerraform

About the role

  • Serve as the Government’s primary point of accountability for infrastructure operations and modernization initiatives.
  • Oversee daily operations of data centers, servers, storage, directory services, back-up/recovery, and endpoint infrastructure.
  • Manage cross-functional teams of government staff, contractors, and vendors delivering enterprise IT services.
  • Develop and maintain operational plans, schedules, and reports aligned with ITIL and project management best practices.
  • Ensure infrastructure services meet or exceed SLAs, KPIs, and operational readiness requirements.
  • Lead incident, problem, and change management processes to ensure system reliability and continuity of operations.
  • Coordinate modernization projects, including cloud migrations (Iaas, Paas) and automation adoption (e.g., Ansible, Terraform, SCCM).
  • Manage operational risk, contingency planning, and disaster recovery exercises to maintain compliance with agency continuity and cybersecurity policies.
  • Collaborate with acquisition and technical teams to define infrastructure requirements, evaluate vendors, and support procurement activities.
  • Provide executive-level briefings and performance reports to federal leadership on program health, risk, and strategic alignment.
  • Ensure compliance with federal cybersecurity and IT governance frameworks including NIST SP 800-53, TIC 3.0, Zero Trust, FISMA, FedRAMP.

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
  • Master’s degree preferred (may substitute for up to 3 years of experience).
  • Project Management Professional (PMP) certification from PMI or a project management degree from an accredited institution.
  • ITIL v4 Foundations certification highly preferred.
  • Minimum 10 years of experience managing enterprise IT infrastructure operations or large-scale technical programs.
  • At least 5 years supporting federal agency operations or contracts.
  • Proven success leading operations spanning data centers, virtualization, directory services, and endpoint management,
  • Demonstrated experience in hybrid infrastructure environments (on-premises and cloud).
  • Hands-on familiarity with automation and DevSecOps tools such as Ansible, Terraform, or SCCM.
  • Strong knowledge of incident, change, and problem management process under ITIL frameworks.
  • Experience managing SLAs, KPIs, and quality metrics for performance-based federal contracts.
  • Direct experience managing technical staff and subcontractors under complex multi-task environments.
  • Proficiency in developing executive dashboards and operational reports summarizing risk, performance, and service health.
  • Exceptional leadership, communication, and analytical skills, with the ability to brief and advise senior federal executives.
  • AWS Certified SysOps Administrator – Associate or Microsoft Certified: Azure Administrator Associate preferred.
  • CompTIA Server+ or Security+ certification preferred.
  • Experience with cloud automation, infrastructure modernization, or Zero Trust implementation initiatives preferred.
  • Strong background in capacity planning, resource optimization, and service improvement strategies preferred.
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off
  • Family Leave (Maternity, Paternity)
  • Short Term & Long-Term Disability
  • Training & Development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
infrastructure operationsdata center managementcloud migrationsautomationincident managementchange managementproblem managementcapacity planningresource optimizationservice improvement
Soft skills
leadershipcommunicationanalytical skillscollaborationexecutive briefing
Certifications
Project Management Professional (PMP)ITIL v4 FoundationsAWS Certified SysOps Administrator – AssociateMicrosoft Certified: Azure Administrator AssociateCompTIA Server+CompTIA Security+
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