Scaled Customer Success Manager

Ardoq

Scaled Customer Success Manager at Ardoq overseeing engagement for ~100 accounts through digital channels. Partnering with leadership to build a scalable CS function in a high-growth SaaS environment.

Posted 5/29/2026full-timeNew York City • New York • 🇺🇸 United StatesJuniorMid-Level💰 $98,900 - $119,000 per yearWebsite

About the role

Key responsibilities & impact

Own retention and health across a portfolio of up to ~100 accounts through digital engagement
Partner with Manager and VP of Customer Success to shape Ardoq's scaled engagement motion
Use data-driven insights and account health signals for proactive outreach
Collaborate with CS Operations, Marketing, and Product to create seamless tech-touch journey
Deploy scalable resources such as webinars, guides, and video content for customer value
Share best practices and business objective advisories through one-to-many communication channels

Requirements

What you’ll need

B2B customer-facing experience, ideally within a high-growth SaaS environment
Experience in a Scaled, Digital, or Tech-Touch CS capacity
Experience building or optimizing a scaled customer success motion in a CS platform is a plus
Comfortability with ambiguity
Data fluency — usage of account health signals, engagement metrics, and product usage data
Proficiency in Salesforce or similar CRM systems
Ability to translate complex technical concepts into clear guidance

Benefits

Comp & perks

Employee Stock Options — share in Ardoq's success as we grow together
25 days annual leave offered globally
Enhanced parental leave available globally to support you and your family
Retirement and insurance benefits, including travel, health, disability, and life insurance
Annual learning budget to support your growth and development
Flexible work policy: This role is US-based and remote-eligible, with the option to work from our New York City office if you're local.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data-driven insightsaccount health signalsengagement metricsproduct usage datascaled customer success motion

Soft Skills

customer-facing experiencecomfortability with ambiguityclear communication