Ardent

Administration

• Provide daily support to the Project Manager ensuring the documentation meets expectations and satisfies customer requirements.
• Document and analyze document requirements and work with customer, team, and other responsible parties to realize those requirements, resolve issues and address corrective actions.
• Manage the development of end user training materials and documentation to include user guides, quick reference guides and tutorials. Create and maintain all necessary documentation in accordance with the PHC Guidelines, SDLC, Standard Operating Procedures (SOP) and business system best practices.
• Responsible for supporting the documentation efforts of other team members to produce project artifacts.
• Responsible for maintaining relationships with other support teams (Development, Application Support, Networking) to be aware of changes that may impact documentation SOP’s.
• Review Change Requests (CRs) from application teams to ensure they meet organizational standards and requirements
• Aid team on responding to/routing of Service Desk Requests
• Monitor and respond to various team inbox correspondences
• Maintain Jira Sprint and Kanban boards
• Record meeting minutes and action items

Business Administrator